Senior Customer Service Representative

🔥 3 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $20 - $32 / hour

⏰ Full Time

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1897

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

💰 $24M Grant on 2020-07

Healthcare • Manufacturing • Healthcare Insurance

BD (Becton, Dickinson and Company) is a global medical technology company dedicated to advancing the world of health. It focuses on developing innovative technologies, services, and solutions to improve safety and efficiency in healthcare. BD offers a wide range of products including medication management solutions, surgical solutions, cervical cancer screening, drug delivery systems, and laboratory services. The company is also involved in infection risk management and provides advanced clinical insights to enhance patient outcomes. With a commitment to global health sustainability and social investing, BD is a leader in healthcare technology and services worldwide.

📋 Description

• Manage customer orders, returns, billing adjustments, recalls, and account assignments for internal and external customers • Process and reconcile consignment conversions, analyze data, and generate reports for Sales, customers, and internal teams • Investigate and resolve complex customer issues through root cause analysis and corrective action • Process customer returns and monitor completion through product receipt and resolution • Prepare and maintain documentation supporting customer credits in compliance with SOX requirements • Partner with Supply Chain and Operations teams to monitor inventory availability and communicate impacts to customers and Sales • Coordinate with warehouse personnel regarding shipping changes, inventory counts, and order fulfillment • Train, mentor, and provide guidance to team members • Support process improvement initiatives, system enhancements, and special projects to improve customer experience and operational efficiency

🎯 Requirements

• High School Diploma or equivalent required • Minimum of 5 years of customer service, order management, or related experience • Experience working with ERP systems such as SAP, JDE, Oracle, or similar platforms • Ability to manage high volumes of customer interactions via phone and email while maintaining professionalism and service excellence • Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment • Advanced proficiency in Microsoft Office Suite, particularly Excel • Strong written and verbal communication skills • Problem solving, analytical, and decision-making skills • Experience in a fast-paced, high-volume customer service environment • Advanced knowledge of Critical Care products, customer processes, systems, policies, and procedures • Advanced knowledge of ERP systems, including SAP and JDE • Ability to manage confidential information with discretion and professionalism • Demonstrated success resolving complex or escalated customer issues • Ability to work independently and collaborate effectively across cross-functional teams • Experience supporting training, mentoring, process improvements, system implementations, and leadership initiatives while maintaining compliance with company policies and regulatory requirements

🏖️ Benefits

• Medical, dental, and vision coverage • Health savings and flexible spending accounts • Life and disability insurance • Wellness resources • Mental health support • Disease management programs • 401(k) • Deferred compensation programs • Financial counseling • DailyPay • Educational savings resources • Paid time off • Company holidays • Educational assistance • Parental leave • Adoption assistance • Backup care • Caregiving support • Employee assistance programs • Commuter benefits • Pet insurance • Legal services • Associate discount programs • Bereavement, military, personal, family and medical leave, and jury duty leave • Reward and recognition opportunities • Competitive compensation and benefits programs • Learning, growth, and development opportunities