Senior Aeroderivative Customer Service Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $104.2k - $173.7k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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GE Vernova

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

GE Vernova is a leader in the energy sector with over 130 years of experience, dedicated to electrifying the world while decarbonizing it. The company offers a broad portfolio of energy solutions including gas, hydro, nuclear, and wind power technologies, aimed at providing reliable, affordable, and sustainable energy. With a strong focus on innovation, GE Vernova plays a significant role in reducing the carbon footprint of global power systems and supports the transition to net-zero emissions by 2030.

📋 Description

• Act as the single point of contact to customers for timely and satisfactory resolution of concerns across assigned support services • Maintain knowledge of assigned regions, coverage areas, product lines, and associated configuration installations • Represent the direct access point to internal functions supporting customers • Establish and maintain ongoing technical and business support for assigned customers in designated geographic regions or coverage areas • Develop specialized knowledge and serve as a best-practice and quality resource • Contribute to strategy and policy development and ensure delivery within the area of responsibility • Apply knowledge of best practices, competition, and market differentiators • Make decisions and solve moderately complex operational, product management, manufacturing, technology, or engineering problems • Analyze data and provide recommendations using technical experience and expertise • Act as a resource for less-experienced colleagues • Lead small projects with moderate risks and resource requirements • Explain difficult or sensitive information and build consensus • Use persuasion to influence others on topics within the field

🎯 Requirements

• Bachelor's degree from an accredited university or college, or a high school diploma/GED with at least 6 years of experience in the power generation industry • Minimum of 3 years' experience in the power generation industry • Strong oral and written communication skills • Strong interpersonal and leadership skills • Demonstrated ability to analyze and resolve problems • Demonstrated ability to lead programs/projects • Ability to document, plan, market, and execute programs • Established project management skills • Legally authorized to work in the United States • Successful completion of a drug screen, as applicable

🏖️ Benefits

• Discretionary annual bonus • Medical, dental, vision, and prescription drug coverage • Health Coach access with a 24/7 nurse-based resource • Employee Assistance Program with 24/7 confidential assessment, counseling, and referral services • GE Vernova Retirement Savings Plan • Tax-advantaged 401(k) savings opportunity with company matching contributions • Company retirement contributions • Fidelity resources and financial planning consultants • Tuition assistance • Adoption assistance • Paid parental leave • Disability benefits • Life insurance • 12 paid holidays • Permissive time off • Relocation assistance