Senior Product Operations Manager

🔥 13 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

⚡️ Product Operations

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Tekmetric

WebsiteLinkedInAll Job Openings

51 - 200 employees

🚘 Automotive

🤝 B2B

💰 Venture Round on 2022-03

Automotive • B2B

Tekmetric is a management software designed specifically for auto repair shops. It enables businesses to create customer profiles, schedule appointments, perform digital vehicle inspections, upload photos, build repair orders with labor guides, manage inventory, track parts, and monitor job workflows. The software allows shops to set custom labor rates and fees, communicate with customers via texts and emails, and measure job profitability. By leveraging data, Tekmetric helps auto repair shops of all sizes enhance their efficiency, productivity, and profitability.

📋 Description

• Partner with product leadership to design and evolve Tekmetric's product metrics program • Build and maintain a multi-variable outcome model spanning retention, revenue, customer health, and engagement • Apply regression, correlation analysis, and predictive modeling to validate metric definitions • Develop metrics frameworks, taxonomies, and standards • Conduct deep-dive analyses of customer behavior, product usage, friction points, and revenue opportunities • Deliver recommendations informing prioritization, roadmap decisions, and OKRs • Translate data into narratives for executive reviews, board decks, and product planning • Manage an analytical work backlog and close the loop with stakeholders • Develop dashboards, templates, and toolkits for self-service insights • Train stakeholders on interpreting and using product data • Standardize reporting across product teams • Partner with Engineering and Data teams on event tracking, taxonomy, and data governance • Ensure data accuracy, completeness, and consistency • Build and maintain metrics, dashboards, and self-service data models using Looker, Pendo, Mixpanel, and Redshift

🎯 Requirements

• 5-8+ years in Product Operations, Product Analytics, Business Intelligence, or related roles • Foundation in statistical methods, including regression, correlation, and predictive modeling • Exposure to analytics or metrics program work • Track record of translating complex data into actionable recommendations influencing product and business decisions • Experience in SaaS or platform products strongly preferred • Strong command of SQL • Proficiency with modern BI/analytics tools; Looker preferred • Fluency with AI tools for synthesizing, analyzing, and scaling work • Ability to identify stakeholders, manage an independent workload, and explain data implications • Highly organized and process-oriented • Ability to drive cross-functional alignment • Strategic thinking with ability to work at both high-level and detailed levels

🏖️ Benefits

• Hybrid and remote work models based on proximity to office hubs • Travel to team and company-wide offsites several times a year, with attendance expected and fully supported • Competitive base salaries • Generous Paid Time Off • Paid maternity, parental bonding, and medical leave • Medical, Dental, Vision, and Prescription coverage • Employee-only plans cover 100% of premiums; 50% of family costs covered • Free, confidential counseling through BetterHelp • 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) • Life and Accidental Death & Dismemberment (AD&D) Insurance • Up to $60/month toward fitness, mental health, or other wellness expenses • $300 home office setup bonus after one year of employment • Support for continuing education • Office activities and team events