Customer Service Representative

🔥 42 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $17 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TEKsystems

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

TEKsystems is a global IT and business services firm that provides technology consulting, talent solutions, managed services and workforce recruitment to enterprise clients. The company delivers cloud, digital and data services (including AI/ML and automation), application innovation, Agile/DevOps transformation, technology operations and digital experience work, and operates large-scale talent and managed service programs. TEKsystems works across industries (financial services, healthcare, public sector, telecommunications, retail/manufacturing, energy and more), maintains technology partnerships with major cloud and software providers, and reports more than $7B in annual revenue and 100+ locations worldwide.

📋 Description

• Answer inbound customer calls and respond to online chat inquiries • Assist customers with account creation and password resets • Help customers upload required documents and navigate online systems • Answer questions regarding healthcare coverage, eligibility, and available plan options • Provide professional, friendly, and accurate customer service • Research and resolve customer concerns in a timely manner • Diagnose issues and identify appropriate solutions • Escalate complex matters when necessary • Adapt to changing processes, procedures, and program updates • Document customer interactions and account updates • Input and maintain customer information within internal systems • Follow company policies, procedures, and compliance guidelines • Complete additional administrative tasks as assigned

🎯 Requirements

• Customer service experience • Experience handling inbound phone calls • Strong computer literacy and ability to navigate multiple software applications simultaneously • Excellent communication and problem-solving skills • Ability to learn new systems and processes quickly • Strong attention to detail and accuracy • Call center or contact center experience • Experience supporting customers in healthcare, insurance, benefits, or related environments • Comfortable working in a metrics-driven environment • Open availability between 7:45 AM and 10:00 PM based on local time zone • Quiet, professional home office required • Reliable high-speed internet connection required • Ability to work independently while remaining engaged with a virtual team

🏖️ Benefits

• Paid training • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)