Customer Service Representative

🔥 0 minutes ago

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $19 / hour

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TEKsystems

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

TEKsystems is a global IT and business services firm that provides technology consulting, talent solutions, managed services and workforce recruitment to enterprise clients. The company delivers cloud, digital and data services (including AI/ML and automation), application innovation, Agile/DevOps transformation, technology operations and digital experience work, and operates large-scale talent and managed service programs. TEKsystems works across industries (financial services, healthcare, public sector, telecommunications, retail/manufacturing, energy and more), maintains technology partnerships with major cloud and software providers, and reports more than $7B in annual revenue and 100+ locations worldwide.

📋 Description

• Serve as a product expert for current and future EV product offerings and related services. • Assist customers via phone, chat, and email with product information, vehicle reservations and ordering, charging solutions, dealership and service inquiries, and recall-related questions. • Take ownership of each customer interaction and ensure concerns are fully resolved. • Build positive relationships with customers through personalized and solution-oriented service. • Navigate multiple internal systems and tools to document customer interactions accurately. • Identify customer needs and provide appropriate recommendations and guidance. • Maintain detailed case documentation and follow-up communications. • Contribute ideas to improve customer satisfaction and the overall customer experience. • Provide approximately 80% phone support and 20% chat, email support, and case documentation in a high-volume contact center environment.

🎯 Requirements

• 1-2 years of customer service experience in a call center, customer support, help desk, or related environment. • Experience handling a high volume of customer calls. • Strong computer navigation and typing skills. • Excellent reading comprehension, verbal communication, and written communication skills. • Strong attention to detail and organizational skills. • Ability to multitask and work effectively in a fast-paced environment. • Positive attitude with a strong work ethic and customer-first mindset. • Ability to learn and retain technical product information quickly. • Basic understanding of electric vehicles and charging solutions preferred. • Experience supporting customers through phone, chat, and email channels preferred. • Experience troubleshooting customer concerns and providing solutions preferred. • Associate degree preferred (not required).

🏖️ Benefits

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)