CX Strategist

Job not on LinkedIn

🔥 0 minutes ago

🌲 Oregon – Remote

🌲 Oregon – Remote

💵 $80 - $85 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TEKsystems

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

TEKsystems is a global IT and business services firm that provides technology consulting, talent solutions, managed services and workforce recruitment to enterprise clients. The company delivers cloud, digital and data services (including AI/ML and automation), application innovation, Agile/DevOps transformation, technology operations and digital experience work, and operates large-scale talent and managed service programs. TEKsystems works across industries (financial services, healthcare, public sector, telecommunications, retail/manufacturing, energy and more), maintains technology partnerships with major cloud and software providers, and reports more than $7B in annual revenue and 100+ locations worldwide.

📋 Description

• Build and lead CX strategy across a portfolio of increasingly complex client projects • Serve as the CX Strategy subject matter expert across mid- to large-scale projects with minimal oversight • Drive project implementation and lead advanced CX strategy across disciplines • Build client trust by supporting business goals with CX strategy recommendations • Design and conduct CX research, including planning, recruiting, interviewing, and synthesis • Design and facilitate collaborative ideation, evaluation, participatory design sessions, and workshops • Shape strategic visions and narratives to meet client needs • Create artifacts communicating findings and recommendations • Support design recommendations with qualitative and quantitative data • Develop concepts and illustrative scenarios for future-state interactions and implementation support • Create roadmaps for long-term innovation and transformation programs • Lead CX strategy and human-centered design processes for clients and cross-functional teams • Collaborate with UX, Design, Brand, Content, Data, and Technology experts • Contribute to Strategy discipline process improvement, thought leadership, education, and community participation • Foster team camaraderie and create safe spaces for risk-taking and healthy debate

🎯 Requirements

• 3-5+ years of CX, UX, or Product strategy experience in an agency or consultancy • Expertise in human-centered research methodologies and techniques, such as contextual observations, in-depth interviews, design workshops, intercepts, surveys, etc. • Experience designing and leading ideation, collaboration, or design exercises and workshops grounded in design thinking or human-centered design principles • Experience developing CX/design strategy artifacts such as vision statements/narratives, personas, journey/experience maps, service blueprints, and roadmaps • Experience communicating and visualizing complex and abstract ideas and concepts • Experience integrating quantitative insights into deliverables to strengthen recommendations • Excellent storytelling and presentation skills • Ability to stay organized, manage responsibilities, and meet deadlines across a variety of projects

🏖️ Benefits

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)