Health Plan Specialist – Open Enrollment

🔥 0 minutes ago

🌵 Arizona, Florida, +14 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🌾 Nebraska – Remote 🌾 North Dakota – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

💵 $21 - $22 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TEKsystems

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

TEKsystems is a global IT and business services firm that provides technology consulting, talent solutions, managed services and workforce recruitment to enterprise clients. The company delivers cloud, digital and data services (including AI/ML and automation), application innovation, Agile/DevOps transformation, technology operations and digital experience work, and operates large-scale talent and managed service programs. TEKsystems works across industries (financial services, healthcare, public sector, telecommunications, retail/manufacturing, energy and more), maintains technology partnerships with major cloud and software providers, and reports more than $7B in annual revenue and 100+ locations worldwide.

📋 Description

• Handle 100% inbound customer service calls regarding health plan benefits, billing, enrollment, and coverage questions • Manage approximately 50-70 calls per day during peak Open Enrollment periods • Research and resolve complex member issues from start to finish • Maintain ownership of customer concerns through complete resolution • Document interactions accurately and thoroughly • Utilize online tools and resources to efficiently support members • Deliver exceptional customer service with empathy, professionalism, and attention to detail

🎯 Requirements

• Candidates must reside in one of the following states: Arkansas, Arizona, Florida, Georgia, Iowa, Illinois, Kansas, Kentucky, Michigan, Minnesota, Missouri, North Dakota, Nebraska, Oklahoma, South Dakota, Tennessee, Virginia, or Wisconsin • Reliable hard-wired internet access via Ethernet cable • Stable high-speed internet; no Wi-Fi, hotspot, or satellite connections • Comfortable appearing on camera during training and meetings • Professional, distraction-free home office environment • Must utilize all company-provided equipment, including dual monitors and a headset • Call center experience preferred • Health insurance experience preferred • Medicaid experience preferred • Strong problem-solving and customer service skills • Ability to navigate multiple systems while on calls • Flexible availability Monday-Friday between 8:00 AM and 9:00 PM CST

🏖️ Benefits

• Benefits available • Fully remote work environment • Opportunity for permanent employment • Medical, dental & vision • Critical Illness, Accident, and Hospital coverage • 401(k) Retirement Plan with pre-tax and Roth post-tax contributions • Voluntary Life & AD&D insurance for the employee and dependents • Short- and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) • Company-provided equipment, including dual monitors and a headset • Consistent Monday-Friday schedule • Supportive team environment