Open Enrollment Specialist

Job not on LinkedIn

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $16 / hour

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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TEKsystems

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

TEKsystems is a global IT and business services firm that provides technology consulting, talent solutions, managed services and workforce recruitment to enterprise clients. The company delivers cloud, digital and data services (including AI/ML and automation), application innovation, Agile/DevOps transformation, technology operations and digital experience work, and operates large-scale talent and managed service programs. TEKsystems works across industries (financial services, healthcare, public sector, telecommunications, retail/manufacturing, energy and more), maintains technology partnerships with major cloud and software providers, and reports more than $7B in annual revenue and 100+ locations worldwide.

📋 Description

• Serve as the primary point of contact for employees, retirees, and plan participants regarding health, welfare, retirement, and benefits enrollment inquiries during open enrollment and throughout the plan year. • Educate participants on medical, dental, vision, life insurance, disability, retirement, and other employer-sponsored benefit programs using established plan documents and client-specific policies. • Respond to inbound phone calls, emails, and case management inquiries in a professional, timely, and customer-focused manner. • Resolve participant questions and concerns from initial contact through final resolution, ensuring a seamless end-to-end service experience. • Support participants with online enrollment systems by troubleshooting login issues, navigation questions, and enrollment submission challenges. • Manage a daily caseload of open participant inquiries, prioritizing tasks to meet established service level agreements and deadlines. • Adhere to HIPAA, privacy, data security, and confidentiality requirements when handling sensitive personal, health, and financial information.

🎯 Requirements

• Minimum 2 years of remote call center experience • Healthcare and/or Open Enrollment experience preferred • Strong communication, multitasking, and customer service skills • Ability to work the stated Monday-Friday business-hour schedule based on business need • Compliance with HIPAA, privacy, data security, and confidentiality requirements

🏖️ Benefits

• Equipment provided • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)