Service Desk Analyst

🔥 0 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $29 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TEKsystems

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

TEKsystems is a global IT and business services firm that provides technology consulting, talent solutions, managed services and workforce recruitment to enterprise clients. The company delivers cloud, digital and data services (including AI/ML and automation), application innovation, Agile/DevOps transformation, technology operations and digital experience work, and operates large-scale talent and managed service programs. TEKsystems works across industries (financial services, healthcare, public sector, telecommunications, retail/manufacturing, energy and more), maintains technology partnerships with major cloud and software providers, and reports more than $7B in annual revenue and 100+ locations worldwide.

📋 Description

• Provide first and second tier technical support to internal employees via phone, chat, and Slack • Troubleshoot software, hardware, VPN, Wi-Fi, and general connectivity issues remotely • Log contacts and incidents accurately in ServiceNow • Install, upgrade, and maintain software, hardware, and peripherals • Support encryption and security tools and assist users with access to systems and servers • Deploy and patch software using VMware and related device-management tools • Assist with Office 365 permissions, calendaring, and delegation • Perform basic user and security group administration in Active Directory • Troubleshoot wired, wireless, VPN, and home-network connectivity issues • Own employee issues from initial contact through resolution and communicate progress • Analyze and resolve incidents within expected turnaround times • Monitor and communicate call and chat trends and emerging issues • Contribute to knowledge base and process documentation • Resolve aging tickets and ensure proper closure and documentation • Handle small projects from start to finish • Participate in a mock ticket exercise during interviews • Provide coverage across a seven-day support schedule, including weekend work during peak tax season • Complete the two-week training period and follow time-off request guidelines

🎯 Requirements

• Prior Service Desk or Desktop Support experience, including phone and chat-based support in a corporate environment • Hands-on experience supporting Windows 11 operating systems • Strong knowledge of Microsoft-based operating systems and troubleshooting within a corporate network environment • Experience using and troubleshooting Office 365, including permissions, calendaring, and delegation • Incident management experience, including accurate logging, updating, and closing of tickets in tools such as ServiceNow • Basic user and security group administration experience in Active Directory • Familiarity with VPN technologies and troubleshooting VPN connectivity issues • Familiarity with wired and Wi-Fi networking • Familiarity with home network troubleshooting for remote users • Experience with encryption and security tools and triaging issues within secure environments • Ability to deploy and patch software using device management technologies such as VMware • Ability to communicate technical issues in clear, non-technical terms • Strong problem-solving, diagnosis, and troubleshooting skills • Ability to identify documentation gaps and request knowledge base updates • Ability to work independently and collaborate effectively within a team and cross-functionally • Comfort supporting users via Slack chat, phone, and other collaboration tools • Ability to multitask in a dynamic, fast-paced, high-volume environment • Willingness and ability to work mid to closing shifts and weekends, particularly during peak tax season • Full attendance during the two-week training period • Ability to comply with time-off policies • Comfort using a company-provided headset for phone-based support • Ability to maintain professionalism and confidentiality • General aptitude for learning new systems and tools

🏖️ Benefits

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) • Structured training • Professional growth opportunities • Company-provided headset