Conversation Designer

🕒 September 9

🇺🇸 United States – Remote

💵 $135k - $165k / year

⏰ Full Time

🟠 Senior

🔴 Lead

✍️ Designer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Teladoc Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

👥 B2C

☁️ SaaS

💰 $80M Post-IPO Debt - Teladoc Health on 2016-07

Healthcare • B2C • SaaS

Teladoc Health is a telehealth company that connects patients with care providers through a virtual care platform offering 24/7 urgent care, primary care, mental health (therapy and psychiatry), chronic condition management (diabetes, hypertension, weight management), specialty consultations, and wellness services. It serves individuals directly and partners with employers, health plans, hospitals and health systems to deliver integrated virtual care solutions and technology at scale.

📋 Description

• Lead and execute content strategy aligned with product, clinical, business, and user-centered goals • Shape content design standards, voice and tone evolution, and content system thinking • Lead cross-functional workshops and influence product direction through content design • Apply user research, usability findings, data science, consumer insights, and product analytics to content and product strategy • Plan and write UX copy for mobile and web apps, including complex interaction flows and high-stakes product areas • Lead conversation design for AI-powered chatbots and virtual assistants, including dialogue flows, turn-taking logic, error states, fallback handling, and escalation paths • Collaborate with AI, clinical, legal, and engineering stakeholders on prompt frameworks, content guidelines, and quality criteria for LLM-generated healthcare responses • Establish content standards and governance for generative AI outputs, including evaluation rubrics, red-teaming, and feedback loops • Define scalable content standards, patterns, and governance frameworks across the product organization • Build relationships with SMEs and teams across the company • Communicate complex ideas through storytelling, active listening, and persuasion • Lead cross-functional conversations and workshops • Collaborate in Figma on design decisions and the content design system • Mentor content team members and lead knowledge-sharing initiatives • Participate in hiring activities for content design roles and engage with the broader design community

🎯 Requirements

• 8–10 years of experience in content design, UX writing, or a closely related discipline • Experience in digital health or wellness preferred • Demonstrated experience in conversation design, including writing dialogue flows, intents, utterances, and system responses for chatbots or virtual assistants • Experience in member- and/or provider-facing healthcare settings strongly preferred • Working knowledge of large language models (LLMs) and generative AI tools • Practical experience with prompt writing and evaluating AI-generated content • Understanding of AI constraints and risks in regulated industries • Familiarity with conversational AI platforms and tooling • Understanding of how content design integrates with model configuration and testing • Experience leading content strategy for complex digital product experiences • Baseline understanding of UX, accessibility, and information architecture best practices • Experience with Figma and Agile/Scrum workflows • Exceptional writing and editing capabilities • Project management and multitasking skills • Experience managing stakeholders through product development • Bachelor’s degree in English, Communications, Journalism, or a related field, or equivalent practical experience • Currently authorized to work in the United States without present or future visa sponsorship • Must complete identity and credential verification, interviews, and fraud or misrepresentation screening

🏖️ Benefits

• Performance bonus • Flexible Vacation Policy • 80 hours of Paid Sick, Safe, and Caregiver Leave annually • Inclusive benefits program for employees and families • Career growth and leadership opportunities • Employee community focused on continual improvement • Innovative and inclusive workplace