Senior Director, Practice Operations – Mental Health

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $170k - $180k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Teladoc Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

👥 B2C

☁️ SaaS

💰 $80M Post-IPO Debt - Teladoc Health on 2016-07

Healthcare • B2C • SaaS

Teladoc Health is a telehealth company that connects patients with care providers through a virtual care platform offering 24/7 urgent care, primary care, mental health (therapy and psychiatry), chronic condition management (diabetes, hypertension, weight management), specialty consultations, and wellness services. It serves individuals directly and partners with employers, health plans, hospitals and health systems to deliver integrated virtual care solutions and technology at scale.

📋 Description

• Manage overall practice operations for the US Mental Health care delivery service line • Lead Regional Practice Managers, Practice Coordinators, and care team staff • Oversee daily operations of the virtual healthcare practice • Lead and motivate care delivery operations teams to optimize performance • Develop reporting and metric analysis to monitor performance and identify improvements • Advance operational business design and improve patient products and services • Co-develop and implement strategic plans for practice growth, financial health, and service quality • Recruit, train, and evaluate staff • Provide leadership and support to clinical and non-clinical staff while ensuring compliance with best practices and regulations • Develop and maintain appropriate policies • Collaborate with Product and Training teams to educate providers and care teams on new processes and procedures • Help manage the provider network, including W2 employees, 1099 contractors, and third-party MSO vendors • Coordinate with healthcare providers and support staff to ensure high standards of patient care and satisfaction • Address patient concerns and feedback • Collaborate with Clinical Operations, Clinical Quality, Product & Engineering, Marketing / Sales, Analytics, Revenue Cycle, Legal & Compliance, Provider Relations, and Credentialing stakeholders

🎯 Requirements

• Bachelor’s degree required • 7+ years of operational leadership in a multi-specialty practice in a clinic or ambulatory care setting required • Demonstrated ability to effectively lead change in a fast-paced growing organization • Excellent oral and written communication skills • Ability to function in a fast-paced, high-pressured environment and meet deadlines under extreme pressure • Well-organized and self-motivated with a high Say-Do ratio • Ability to work well with others and interact effectively with staff, employees, managers, and physicians • Ability to generate and summarize reports and documents • Ability to work remotely, with the expectation to take call and travel • Currently authorized to work in the United States without current or future visa sponsorship • Must successfully complete identity and credential verification, interviews, and fraud or misrepresentation screening

🏖️ Benefits

• Performance bonus eligibility • Flexible Vacation Policy • 80 hours of Paid Sick, Safe, and Caregiver Leave annually • Benefits program for employees and families, subject to eligibility requirements • Career growth and development opportunities • Inclusive workplace culture • Remote work arrangement • Travel opportunities