
10,000+ employees
Founded 1978
📣 Marketing
📦 Logistics
🏥 Healthcare
Marketing • Logistics • Healthcare
Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.
🔥 0 minutes ago
🏈 Alabama, Arizona, +32 more states – Remote
💵 $15 - $16 / hour
⏰ Full Time
🟢 Junior
🤑 Sales
🚫👨🎓 No degree required
👻 Ghost score 0%
🗣️🇪🇸 Spanish Required
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10,000+ employees
Founded 1978
📣 Marketing
📦 Logistics
🏥 Healthcare
Marketing • Logistics • Healthcare
Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.
• Serve as a primary point of contact for clients • Manage inbound and outbound communications • Use web-based tools to resolve customer inquiries • Field customer inquiries and provide responses to questions, issues, and concerns • Connect with customers via phone, email, chat, and/or social media • Resolve and de-escalate issues • Escalate interactions when necessary • Respond to assistance requests and/or process payments • Track call-related information for auditing and reporting • Provide feedback on call issues • Meet defined sales objectives
• High School Diploma or equivalent • Minimum of 6 months of customer service experience • Must be 18 years of age or older • Ability to type at least 25 words per minute • Comfortable with desktop computer systems • General knowledge of Windows-based systems • Customer service and/or sales experience preferred • College degree preferred but not required • Ability to follow established procedures • Ability to collaborate effectively with team members, supervisors, and support departments • Outstanding communication, listening, and analytical skills • Strong organizational and problem-solving skills • Ability to prioritize tasks and work well under pressure • Open-minded approach to feedback, evolving policies, and a structured schedule with varied shifts • Sharp critical thinking skills • Proactive problem-solving approach • Dedicated workspace near router for hardwired Ethernet connection • Minimum internet speed of 15 Mbps download/10 Mbps upload • ISP under 50ms • Internet connection cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN • Proof of internet speed required • Must be a resident of one of the listed eligible U.S. states • Spanish and English bilingual proficiency
• Comprehensive health benefits, which may include medical, vision, and dental • Employment Assistance Programs • Health and personal time off (HPT) • Leave programs as eligible • Competitive 401(K) plans • Life insurance • Supplemental medical coverage • Critical care insurance • Pet insurance • FSA plans • Retailer discounts • Career advancement opportunities • Inclusive and diverse workplace culture • Reasonable accommodation during the application process
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