Call Center Supervisor – Native Sabre

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Develop, implement, assess, and improve day-to-day operations of inbound call centers • Meet and exceed client needs and requirements according to policies and procedures • Ensure daily performance metrics are met or exceeded, including quality, service level, and schedule adherence • Coach and educate agents on improving performance for approximately 80% of the workday • Create an environment focused on fun, enthusiasm, and accountability • Create performance improvement plans • Administer coaching and disciplinary action when appropriate • Handle internal and client-led performance discussions • Ensure policies and procedures are followed, including Security, HR, and Operations requirements • Communicate known policy infractions to proper management • Take calls when needed • Act as the point of sale for domestic and international travel requirements • Arrange routine and complex air, rail, car, and hotel travel using a GDS

🎯 Requirements

• Must have experience using GDS Native Sabre • 2+ years of experience required • College degree preferred or equivalent work experience required • Ability to work under pressure, plan, meet deadlines, and be accountable for others' performance • Solid organizational, administrative, leadership, and time management skills • Ability to demonstrate ownership of tasks and follow through to desired results • Keen attention to detail • Skilled in determining effective approaches to task completion • Proven experience overcoming unexpected difficulties and using logical problem-solving skills • Typing speed of 25 wpm • Excellent written and verbal communication skills consistent with North American business standards • Availability to work various shifts based on business needs • High school diploma or GED required • Excellent attendance history required • Must pass mandatory background checks, which may include pre-screening, illegal drug tests, and credit checks • Must be located within the United States • Must be eligible to work in the United States without sponsorship

🏖️ Benefits

• Comprehensive health benefits, which may include medical, vision, and dental • Employment Assistance Programs • Health and personal time off (HPT) • Leave programs as eligible • Competitive 401(K) plans • Life insurance • Supplemental medical coverage • Critical care insurance • Pet insurance • FSA plans • Retailer discounts • Career advancement opportunities • Inclusive and diverse workplace culture • Support for active-duty service members, veterans, and military families • Reasonable accommodation during the application process