Call Center Representative

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🤝 B2B

☁️ SaaS

🏢 Enterprise

🔥 Funding within the last year

💰 $93M Post-IPO Debt - Conduent on 2025-08

B2B • SaaS • Enterprise

Conduent is...

📋 Description

• Provide professional customer service support via inbound calls • Handle high-volume call center interactions efficiently and accurately • Resolve customer inquiries, issues, and complaints in a timely manner • Maintain accurate records through data entry and system updates • Follow company processes, compliance standards, and quality guidelines • Meet productivity, attendance, and performance metrics • Collaborate with team members to improve customer satisfaction • Complete a mandatory 3-week paid training program, including classroom training and supported call handling • Maintain an average quiz score of 80% or higher and complete required E-Learning courses

🎯 Requirements

• High school diploma or GED required • Minimum of 6 months of call center, customer service, or dispatch experience • Strong communication and customer service skills • Ability to work in a fast-paced call center environment • Basic computer skills and ability to navigate multiple systems • Reliable attendance and strong work ethic • Proficient in English • Must reside in Puerto Rico and be authorized to work in the U.S. permanently • Ability to successfully complete a background check, credit check, and security fingerprinting • Must be available to work any 8-hour shift, Monday through Sunday • Complete a mandatory 3-week paid training program • Maintain an average quiz score of 80% or higher and complete all required E-Learning courses • Secure wired high-speed internet with at least 50 Mbps download and 10 Mbps upload; Wi-Fi is not permitted • Dedicated workspace with a desk, chair, and quiet, distraction-free environment • Company equipment provided

🏖️ Benefits

• Monthly incentive opportunity of up to $350 after training by meeting performance metrics • Night or weekend differential, based on shift worked • Benefits from day one (medical, dental, vision) for eligible roles • Paid time off and holidays • Paid training • Career growth and advancement opportunities • Supportive and inclusive work environment • Secure wired high-speed internet connection and dedicated workspace requirements supported by company equipment provided • Health insurance coverage • Voluntary dental and vision programs • Life and disability insurance • Retirement savings plan • Paid holidays • Paid time off (PTO) or vacation and/or sick time