Property & Casualty Licensed Insurance Representative

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🔥 3 minutes ago

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Logo of Teleperformance

Teleperformance

10,000+ employees

Founded 1978

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Serve as a primary point of contact for clients. • Manage inbound and outbound customer communications. • Use web-based tools to resolve customer inquiries. • Handle and carefully respond to inbound and outbound customer inquiries. • Provide excellent customer service through active listening. • Work with confidential customer information and treat it sensitively. • Aim to resolve issues on the first call through proactive, patient, empathetic, and understanding service. • Communicate appropriately with customers and exercise retention efforts when needed. • Identify comparison-shopping customers and assist with contract terms and the correct price plan. • Compassionately handle sensitive situations involving healthcare needs, education, and prevention planning.

🎯 Requirements

• High School Diploma or equivalent. • Minimum of 6 months of customer service experience. • Must be 18 years of age or older. • Ability to type at least 25 words per minute. • Comfortable with desktop computer systems and have general knowledge of Windows-based systems. • Customer service and/or sales experience preferred. • College degree preferred but not required. • Ability to follow established procedures and be customer service driven. • Ability to collaborate effectively with team members, supervisors, and support departments. • Outstanding communication, listening, and analytical skills. • Strong organizational and problem-solving skills. • Ability to prioritize tasks and work well under pressure. • Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. • Sharp critical thinking skills. • Proactive approach to problem-solving. • Dedicated workspace located near the router to support a hardwired Ethernet connection. • Minimum internet speed of 15 Mbps download/10 Mbps upload, with ISP under 50ms. • Internet connection cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN. • Proof of internet speed required.

🏖️ Benefits

• Medical, vision, and dental health benefits • Employment Assistance Programs • Health and personal time off (HPT) • Leave programs as eligible • Competitive 401(K) plans • Life insurance • Supplemental medical coverage • Critical care insurance • Pet insurance • FSA plans • Retailer discounts • Career advancement opportunities • Inclusive and diverse workplace culture

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