Senior Field Engineer

Job not on LinkedIn

🕒 March 18

🇺🇸 United States – Remote

💵 $179.8k - $235k / year

⏰ Full Time

🟠 Senior

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 27%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Teleport

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 $110M Series C - Teleport on 2022-05

Cybersecurity • SaaS • Enterprise

Teleport is a platform company that provides an infrastructure identity solution unifying identity, access, and policy for humans, machines, and AI agents. It offers cryptographic identity, zero trust access, ephemeral privileges, and identity governance to secure cloud and hybrid infrastructure, agentic AI workflows, and privileged access. Teleport targets enterprise compliance and resilience, helping organizations remove credentials and standing privileges, accelerate engineering productivity, and meet regulatory requirements like FedRAMP, SOC 2, and HIPAA.

📋 Description

• Design solution architecture for Teleport in a customer environment • Deploy and configure Teleport in a customer environment as well as communicate implementation best practices to the customer. • Act as a point person for all technical issues, providing triage and troubleshooting, and escalating to engineering for high complexity cases. • Develop, maintain and deliver customized training; evangelize the solution to a wider customer organization. • Plan and deliver Quarterly Business Results meetings for customers. Drive adoption within the customer organization; plan and assist with an enterprise-wide rollout of Teleport. • Maintain strong working relationships with key client stakeholders and expand relationships into other parts of the organization. • Document the customer's business goals and challenges to align Teleport to provide the most value possible. • Serve as a subject matter expert on existing and upcoming Teleport solutions for both customers and other Customer Solutions engineers, staying up to date on the latest solutions. • Work closely with Sales and Product to identify customer needs associated with tangible upsell and cross-sell opportunities. • Collaborate with Sales and Product to provide valuable feedback for product improvement. • Support our broader Teleport customer base seeking new solutions and best practice recommendations.

🎯 Requirements

• BSc or Master Degree in Computer Science, Software Engineering, Electrical Engineering or another related engineering field. • 8+ years experience in customer-facing software onboarding, software services, solution architecting, or system administration roles. • Linux administration skills. • Hands-on experience with one of the major public cloud providers: AWS, GCP, Azure. Certifications are a plus. • A strong understanding of Kubernetes and prior hands-on experience. Certification with CKA or CKAD is a plus. • Demonstrable experience with the following security principles and technologies: SSH, PKI, 2FA, SSO (SAML, OIDC), RBAC. • Exceptional hands-on software troubleshooting, testing, and debugging skills with a tenacity to identify and resolve the technical issue that may arise. • Outstanding soft skills, excellent verbal and written communication skills. • Project management experience and the ability to handle multiple clients simultaneously. • Strong organizational skills.

🏖️ Benefits

• Extensive health coverage • Annual expense budget • Rest & recovery policies that maximize leave and your ability to recharge • Investment in your future with retirement savings plans • Equity in a US $1.1-bn business • Professional development opportunities