GTM Systems & Automation Lead

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🎁 Product Marketing

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Telnyx

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

📡 Telecommunications

☁️ SaaS

🤖 Artificial Intelligence

💰 $2.1M Seed Round on 2014-08

Telecommunications • SaaS • Artificial Intelligence

Telnyx is a modular, cloud-native platform that enables the creation of custom communications and connectivity applications. It offers a comprehensive suite of APIs accessible through intuitive SDKs and web tools. Telnyx provides AI-powered connectivity solutions, programmable networking, IoT SIM cards, and private global networks for high-quality communication services. Their platform is designed to improve customer experience through AI-powered voice solutions and offers low-latency AI services using GPU-powered infrastructure. Telnyx supports various industries by providing tools for building secure, scalable, and innovative communication and connectivity solutions worldwide.

📋 Description

• Lead cross-functional GTM systems programs from discovery through launch, adoption, and iteration • Translate business workflows into clear technical requirements, system designs, milestones, owners, risks, and success metrics • Partner with RevOps, Engineering, Data, Sales, Marketing, CS, and Finance to modernize the GTM operating layer • Drive programs around CRM architecture, routing, enrichment, handoffs, lifecycle automation, attribution, service order workflows, reporting dependencies, and AI-agent readiness • Identify where manual work, vendor glue, or unclear ownership should become durable automation or owned system logic • Define safe operating patterns for AI agents interacting with GTM systems, including data access, workflow permissions, approval gates, error handling, and auditability • Create documentation that makes systems understandable: current state, target state, business rules, dependencies, failure modes, launch plans, and open decisions • Triage systems requests at the program level: distinguish one-off fixes from structural process gaps or productizable automation opportunities • Manage vendor and tooling dependencies where they affect system architecture, reliability, cost, or roadmap decisions • Ensure GTM systems work ships with clear ownership, support paths, monitoring, and downstream reporting impact understood

🎯 Requirements

• 4+ years of experience in Technical Product Management, Revenue Operations, GTM Systems, GTM Engineering, or a closely related technical operations role • Strong hands-on experience with CRMs like Salesforce & Hubspot, and a solid understanding of the data models and software architecture they’re built on • Experience building AI-native systems where LLMs or agents are first-class users of the product, not just features layered on top of a human workflow • Ability to reason about agent-facing product requirements: context, tools, permissions, memory, workflow boundaries, human approval points, observability, and failure modes • Experience leading cross-functional systems programs involving business stakeholders and engineering teams • Experience taking a lead technical role in software migrations involving critical end-user workflows with 0 down time • Experience debugging integrations, field sync issues, routing problems, campaign workflow failures, and broken handoffs • Comfort working with APIs, webhooks, automation tools, data flows, and technical documentation • Ability to operate independently and thrive in ambiguous, fast-moving environments

🏖️ Benefits

• Flexible working arrangements • Professional development opportunities