Strategic Account Manager, US Healthcare

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🔥 0 minutes ago

🌲 North Carolina, Ohio, +2 more states – Remote

🌲 North Carolina – Remote 🏈 Ohio – Remote 🍂 Massachusetts – Remote ⚔️ Virginia – Remote

💵 $132k - $165k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

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TELUS Digital

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

TELUS Digital is an award-winning digital consultancy that combines human-centered design, software engineering, data science and generative AI to create AI‑fueled digital experiences and platforms for global brands. The company provides services in experience strategy, UX research and design, engineering and architecture, data science and engineering, digital marketing, and product/project delivery, and operates Fuel iX™, an enterprise-focused generative AI engine to help businesses move AI initiatives into production. TELUS Digital emphasizes a collaborative culture, global hiring, and accessibility in its hiring practices.

📋 Description

• Own and maintain strategic account plans for U.S. healthcare clients, including objectives, stakeholder strategy, growth priorities, and risks • Build trusted-advisor relationships with senior client stakeholders and maintain maps of decision-makers, influencers, and advocates • Coordinate Account Management, Operations, Sales, and Digital teams to present a consistent client message • Identify whitespace and convert client problems into measurable growth opportunities • Maintain a live pipeline and achieve revenue, retention, and expansion targets • Develop working knowledge of TELUS Digital’s CX/BPO, digital, AI, automation, analytics, and transformation portfolio • Bring in subject matter experts while retaining ownership of the overall client relationship • Partner with Operations and align Operations, Digital, Sales, Finance, Solutions, and Compliance around account strategy • Drive client issues to resolution, hold appropriate stakeholders accountable, and communicate outcomes • Anticipate client concerns and prevent escalations

🎯 Requirements

• 8+ years in enterprise account management, client leadership, or strategic sales • Experience managing complex relationships with Fortune 500-caliber clients • U.S. healthcare experience strongly preferred, including payer, PBM, healthcare services, or health tech • Track record of building senior executive relationships and operating as a trusted advisor • Experience building and running strategic account plans • History of growing existing enterprise accounts, not just landing new ones • Solid grounding in digital transformation, AI, CX, BPO, or technology-enabled services • Ability to get cross-functional teams moving without direct authority • Strong executive communication and presentation skills • Willingness to travel regularly to see clients in person • Knowledge of U.S. health plan and payer operations • Knowledge of PBM and pharmacy services • Knowledge of Medicare and Medicaid • Knowledge of member and provider experience • Knowledge of claims and back-office operations • Knowledge of healthcare regulatory and compliance basics • Knowledge of Stars, HEDIS, and CAHPS quality measures • Knowledge of digital and AI applications in healthcare

🏖️ Benefits

• Commission offered in addition to the base salary • Remote work within the US • Opportunity to work from one of the major US office locations