Design Specialist II – Health & Welfare Benefits Implementations

Job not on LinkedIn

🔥 0 minutes ago

🗽 New York, Ohio, +1 more states – Remote

🗽 New York – Remote 🏈 Ohio – Remote 🤠 Texas – Remote

💵 $75k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✍️ Designer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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TELUS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1990

🏥 Healthcare

🛡️ Insurance

📡 Telecommunications

💰 $500M Post-IPO Debt on 2023-03

Healthcare • Insurance • Telecommunications

TELUS is a major Canadian telecommunications company that provides a wide range of services including mobile network plans, internet, and television services through platforms like PureFibre and Optik TV. The company offers an extensive array of mobile products such as phones, smartwatches, and tablets, alongside comprehensive internet and TV bundles. TELUS also focuses on additional services like smart home security and healthcare solutions, including virtual healthcare options. It operates across various regions in Canada and is committed to social impact initiatives, such as supporting charities through the TELUS Friendly Future Foundation. With a strong emphasis on connectivity and innovative solutions, TELUS is a key player in the telecommunications sector offering cutting-edge technology solutions to its customers.

📋 Description

• Act as the primary client contact and strategic operational anchor for a dedicated portfolio of SaaS clients • Resolve complex technical inquiries and operational cases through the internal ticketing workflow • Analyze, test, and diagnose complex benefits data, eligibility rules, and platform configuration discrepancies • Provide actionable written solutions to client administrators • Collaborate with Configuration, EDI, and Shared Services teams on high-tier escalations • Translate complex business needs into structured functional requirements for development teams • Analyze backend ticketing and platform trends to improve workflow efficiency • Create technical documentation to scale internal knowledge and build client self-sufficiency • Prioritize competing client demands and meet strict response timelines

🎯 Requirements

• Bachelor’s degree in IT, Business, or a related field; OR equivalent practical, hands-on industry experience • Proven experience navigating Health & Welfare Benefits administration, open enrollment cycles, or complex payroll systems • Strong capability to interrogate system data, spot anomalies, and solve software issues independently • Exceptional written and interpersonal skills • Ability to communicate technical troubleshooting steps clearly to corporate HR administrators • Solid experience working inside B2B SaaS environments, case management software, or development lifecycle tools such as Azure DevOps / ADO or Jira • High data precision when auditing user inputs, system business rules, file feeds, and complex insurance life-event validations • Strong organizational skills to manage competing priorities and track multiple technical tickets simultaneously

🏖️ Benefits

• Comprehensive total rewards package • Paid time off • Flexible benefits plan for you and your family • Generous company matched pension • Flexible ways of working with the option to work remotely, in-office, or in a hybrid environment • Opportunity to give back to communities • Career growth and learning & development opportunities