Process Improvement Consultant – Health and Welfare US Benefits Outsourcing

Job not on LinkedIn

🔥 46 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TELUS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1990

🏥 Healthcare

🛡️ Insurance

📡 Telecommunications

💰 $500M Post-IPO Debt on 2023-03

Healthcare • Insurance • Telecommunications

TELUS is a major Canadian telecommunications company that provides a wide range of services including mobile network plans, internet, and television services through platforms like PureFibre and Optik TV. The company offers an extensive array of mobile products such as phones, smartwatches, and tablets, alongside comprehensive internet and TV bundles. TELUS also focuses on additional services like smart home security and healthcare solutions, including virtual healthcare options. It operates across various regions in Canada and is committed to social impact initiatives, such as supporting charities through the TELUS Friendly Future Foundation. With a strong emphasis on connectivity and innovative solutions, TELUS is a key player in the telecommunications sector offering cutting-edge technology solutions to its customers.

📋 Description

• Lead process-standardization initiatives by evaluating workflows, identifying improvement opportunities, and designing repeatable best-practice processes • Own end-to-end project delivery for new products, system implementations, and major change programs • Track schedules, milestones, and deliverables and proactively alert stakeholders to risks • Conduct requirements analysis and solution design with business owners and technical teams • Translate business needs into streamlined, standardized processes and supporting tools • Develop and maintain process maps, SOPs, templates, and reporting dashboards • Facilitate collaboration with operations, IT, product, and compliance groups • Align process changes with technology enablement and regulatory requirements • Define KPIs, collect data, and report improvement outcomes such as cycle-time reduction, error-rate decline, and cost savings • Coach and mentor team members on Lean, Six Sigma, and other improvement methodologies • Develop communication plans, training materials, and rollout strategies to support change adoption

🎯 Requirements

• Bachelor's degree (any field; Business, HR, Finance, or related fields preferred) • Strong analytical mindset with excellent attention to detail • Basic proficiency in Microsoft Office Suite, particularly Excel • Effective written and verbal communication skills • Ability to learn new systems and processes quickly • Strong organizational and time management abilities • Comfortable working independently and as part of a team • Self-motivated attitude and desire for professional growth • Problem-solving abilities and curiosity to understand complex processes • Adaptability and flexibility in a fast-paced, learning environment • Resilience and positive attitude when facing new challenges • Collaborative spirit and willingness to support team members • Detail-oriented approach with commitment to accuracy and quality • Open mindset for receiving feedback and continuous improvement • Ability to prioritize multiple tasks while maintaining high standards • Professional demeanor and reliability in meeting deadlines • Eagerness to develop expertise in benefits administration • Internship or coursework in benefits administration, human resources, or data analysis (nice to have) • Previous experience with database management or data processing (nice to have) • Familiarity with healthcare or group benefits concepts (nice to have) • Experience with project coordination or administrative support roles (nice to have) • Knowledge of SQL, data visualization tools, or advanced Excel functions (nice to have) • Customer service or client support experience (nice to have) • Professional certifications in HR, benefits, or related fields (nice to have) • Experience in consulting or client services environment (nice to have) • Understanding of compliance requirements in benefits administration (nice to have) • Bilingual capabilities (nice to have)

🏖️ Benefits

• Work remotely from anywhere in the USA or Canada—no relocation required • Equal Opportunity Employer committed to an inclusive culture • Accommodation for applicants with disabilities during the recruitment process, as required