Senior Customer Success Manager

🕒 June 5

🏢🏡 New York City – Hybrid

💵 $100k - $149k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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TELUS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1990

📡 Telecommunications

⚕️ Healthcare Insurance

🔐 Security

💰 $500M Post-IPO Debt on 2023-03

Telecommunications • Healthcare Insurance • Security

TELUS is a major Canadian telecommunications company that provides a wide range of services including mobile network plans, internet, and television services through platforms like PureFibre and Optik TV. The company offers an extensive array of mobile products such as phones, smartwatches, and tablets, alongside comprehensive internet and TV bundles. TELUS also focuses on additional services like smart home security and healthcare solutions, including virtual healthcare options. It operates across various regions in Canada and is committed to social impact initiatives, such as supporting charities through the TELUS Friendly Future Foundation. With a strong emphasis on connectivity and innovative solutions, TELUS is a key player in the telecommunications sector offering cutting-edge technology solutions to its customers.

📋 Description

• Retaining, growing and managing TELUS Health's large account portfolios • Demonstrating a consultative client approach • Continually demonstrating a highly developed capacity to consult around workplace and/or organizational issues • Maintaining the highest level of client loyalty • Analyzing and interpreting reporting to recommend solutions • Assisting with issue escalations and solution planning • Managing the account profitability • Alignment with Senior Leadership teams as required • Participating in proposal development and presentations • Negotiating contracts and closing agreements • Assisting client with marketing of the program

🎯 Requirements

• Undergraduate degree in Business, Human Resources, Health Sciences or related field • 5 - 7 years of experience in Account Management, Success Management or other customer facing relationship role • Familiarity with Employee Assistance, Wellness, Mental Health, Health Benefits, Recognition, Perks or Human Capital Management market • Proven experience in meeting retention and growth targets • A strong consultative approach to problem-solving and project management • Strong business acumen • High emotional intelligence and ability to resolve conflict • Ability to be self-motivated and team-oriented • Demonstrated proficiency with Microsoft Office products including Outlook and Teams, CRM applications • Strong organizational skills, combined with efficiency and exceptional follow through • Ability to manage a territory of clients and prioritize your time and travel

🏖️ Benefits

• Health insurance • Employee Assistance Program • Proactive wellness solutions • Work environment supporting growth and development