ServiceNow AI Developer – IRM, TPRM, BCM

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🕒 December 1, 2025

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

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Templar Shield

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🔒 Cybersecurity

📋 Compliance

⚡ Energy

Cybersecurity • Compliance • Energy

Templar Shield is a premier cybersecurity, privacy, risk, and compliance technology professional services firm. They specialize in helping businesses navigate complex regulatory landscapes and improve their risk management processes through advisory services, technology enablement, and managed solutions. Their expertise spans government, energy, utilities, and private sector industries, providing tailored approaches to identity management, third-party risk, cybersecurity, and data privacy solutions.

📋 Description

• The ServiceNow Agentic AI Developer designs, builds, and deploys agentic AI features and generative workflows for IRM, TPRM, BCM/OpsRes , using Now Assist and the latest LLM capabilities embedded in the Now Platform. • Build Now Assist experiences for IRM, TPRM, and BCM (assessments, risks, issues, controls, policies, continuity plans). • Design and implement agentic workflow patterns: retrieval agents, orchestration agents, evaluator agents, and autonomous task bots. • Use ServiceNow’s LLM APIs, vector search, and prompt orchestration frameworks to generate context-aware outputs. • Implement GenAI-powered automations such as: Risk/control summaries, Third-party due-diligence generation, Automated policy mappings, Business impact analysis generation, Incident/impact narrative generation for BCM. • Configure and customize IRM Workspaces, Risk Modules, Continuous Monitoring, Controls, Issues, and Regulatory Taxonomies. • Build TPRM intake flows, inherent/residual scoring models, and evidence automation. • Extend BCM modules for continuity planning, crisis management, and notification workflows. • Use Script Includes, Flow Designer, IntegrationHub, and custom API integrations to connect external data sources to AI agents. • Implement vector database integrations, retrieval pipelines, and structured document ingestion for agentic AI retrieval. • Ensure performance, security hardening, and responsible AI safeguards are embedded into all features. • Translate business problems into AI-driven solutions in collaboration with Templar Shield architects and SMEs. • Document prompts, agent behaviors, evaluation criteria, and decision logs for auditability. • Support clients with AI governance alignment such as NIST AI RMF, ISO 42001, and emerging state/federal AI rules.

🎯 Requirements

• 3+ years of ServiceNow development experience (IRM/TPI/BCM strongly preferred). • Hands-on experience with Now Assist, GenAI Frameworks, AI Control Tower , or LLM-powered features. • Strong skills in JavaScript, Script Includes, Glide APIs, Flow Designer, and IntegrationHub. • Ability to design multi-step workflows and intelligent automations. • Understanding of at least one risk domain: IRM, TPRM, BCM, OpsRes, Compliance, or Security. • Ability to write-clean prompts and evaluation logic for AI outputs. • Comfort working with JSON, APIs, and RAG-style data patterns. • Experience with vector search, embeddings, or document-retrieval pipelines (preferred). • Familiarity with NIST AI RMF, ISO 42001, EU AI Act, or other AI governance frameworks (preferred). • ServiceNow certifications such as: - CSA (Certified System Administrator) - CAD (Certified Application Developer) - CIS-IRM, CIS-TPRM, CIS-BCM - AI-specific Now certifications (preferred) • Experience with Python, TypeScript, or microservices (preferred). • Prior consulting or professional-services delivery experience (preferred).

🏖️ Benefits

• Competitive compensation + annual performance-based bonus • 100% remote-first culture • Employer-sponsored health, dental, LTD, and life insurance coverage • 401(k) with company match • Paid training and certification sponsorship • Ability to work on cutting-edge AI projects across regulated industries • A collaborative culture where your process designs shape real industry solutions