Corporate IT Automation Engineer

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Tempo Software

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

🏢 Enterprise

⚡ Productivity

SaaS • Enterprise • Productivity

Tempo Software is a company that offers project and portfolio management solutions, particularly focused on integration with Jira. Their products include timesheets, capacity planners, strategic roadmaps, and custom charts, providing tools to increase productivity and enhance workflow transparency across teams and organizations. Tempo Software aims to unify teams, streamline processes, and optimize resource allocation, while offering features like real-time progress tracking and risk mitigation. Trusted by over 30,000 global companies, Tempo Software provides a flexible platform for strategic alignment and execution across enterprise-level projects.

📋 Description

• Build a majority-automated IT function • Identify high-volume, repetitive IT processes — ticket triage and routing, access requests and provisioning, onboarding/offboarding (joiner-mover-leaver), software license assignment, password and MFA resets, and device lifecycle tasks — and automate them end to end. • Design and ship workflow automation across the IT service management platform (Jira Service Management) including request types, approval flows, SLAs, queues, and automation rules. • Build integrations between systems (ITSM, IdP, HRIS, endpoint management, and SaaS apps) using APIs, webhooks, and iPaaS / orchestration tooling (e.g., n8n, Workato, Zapier, or Tines). • Stand up and maintain self-service capabilities so employees can resolve common requests without a human in the loop. • Define and track automation KPIs — percentage of tickets auto-resolved, mean time to resolution, manual-touch reduction, and deflection rate — and report progress to IT leadership. • Design and operate AI agents • Build, evaluate, and maintain AI agents for IT use cases such as intent classification, ticket sizing, auto-response drafting, triage and assignment, knowledge-base curation, and stale-ticket management. • Implement appropriate guardrails and human-in-the-loop approval gates for any agent action that is employee-facing, security-sensitive, or published to a knowledge base. • Apply prompt engineering, retrieval-augmented generation, and agent-orchestration patterns; integrate agents with enterprise platforms via APIs and MCP-style connectors. • Establish evaluation, monitoring, and audit practices so agent behavior remains accurate, safe, and explainable over time. • Mentor and uplevel the team • Coach existing systems administrators in scripting, version control, API usage, and automation design so that automation becomes a team-wide capability. • Establish engineering practices for the IT team: source control, code review, testing, documentation, and safe change management for automations. • Run knowledge-sharing sessions and pair on builds; create reusable templates, libraries, and playbooks that lower the barrier to automating new processes. • Champion an automation-first mindset, helping the team evaluate whether a recurring task should be automated before it is staffed. • Reliability and governance • Own the lifecycle of automations and agents — monitoring, alerting, error handling, and graceful failure — so automated processes are dependable in production. • Partner with Security and IT Compliance to ensure automated access provisioning and agent actions meet least-privilege, audit, and separation-of-duties requirements. • Maintain clear documentation and runbooks so automations are transparent and supportable by the broader team.

🎯 Requirements

• 5+ years in IT engineering, systems administration, DevOps, or IT automation, with a track record of eliminating manual work through automation. • Strong scripting and programming skills (Python and/or Bash) and fluency working with REST APIs, webhooks, and JSON. • Hands-on experience with an ITSM platform - Jira Service Management a hard requirement - including workflow and automation configuration. • Experience administering or integrating core SaaS IT systems: Google Workspace a hard requirement and Cloud Identity for identity and access - Okta a hard requirement - , and endpoint/MDM tooling. • Demonstrated experience building with AI — LLM APIs, prompt engineering, and ideally agentic or RAG-based applications. • Hands-on experience with Google Cloud Vertex AI hard requirement for building, deploying, and operating AI/agent workloads. • Experience with workflow orchestration / iPaaS tooling (n8n, Zapier, Tines, or equivalent). • Ability to mentor peers and communicate technical concepts to non-technical stakeholders.

🏖️ Benefits

• Remote First work environment • Unlimited vacation in most of our locations!! • Great benefits including health, dental, vision and savings plan. • Perks such as training reimbursement, WFH reimbursement, and more. • Diverse and dynamic teams with challenging and exciting work. • An opportunity to have a real impact on our business. • A great range of social activities (both in person and virtual). • Optional in person meet-ups and the ability to travel to our international offices • Employee referral program • And so much more!