Customer Support Professional – ServiceNow Workflows

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Terac

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2025

🤖 Artificial Intelligence

🤝 B2B

Artificial Intelligence • B2B • Market Research

Terac is automating market research by sourcing participants, conducting interviews, and analyzing results in hours rather than weeks. Utilizing advanced AI technology, it enables companies to gain deep insights through interviews with a diverse audience. Terac emphasizes efficiency and speed in delivering comprehensive market research solutions, making it an invaluable tool for businesses seeking rapid feedback and data-driven decision-making.

📋 Description

• Participate in a 30-minute virtual interview about customer support workflows. • Walk through a typical day of handling customer requests and managing tickets. • Describe exact ServiceNow workflows for prioritizing and resolving issues. • Explain the ServiceNow features or modules used most during shifts. • Discuss challenges encountered when managing high volumes of requests. • Provide feedback on pain points and potential workflow improvements.

🎯 Requirements

• Current professional experience in customer support or service desk operations. • Hands-on experience using ServiceNow for day-to-day ticket management. • Customer service representative, technical support agent, IT helpdesk analyst, or service desk manager experience welcomed. • Experience navigating complex support queues and resolving daily customer inquiries. • Comfortable discussing workflow choices and pain points in a virtual interview. • Available for a 30-minute remote conversation.

🏖️ Benefits

• $100 one-time compensation • Paid study/interview participation • Interview link sent within minutes of applying