Field Service Engineer – Customer & Technical Liaison

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 15%

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Terradepth

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🎖️ Defense

☁️ SaaS

🔧 Hardware

💰 $8M Series A on 2023-08

Defense • SaaS • Hardware

Terradepth is a maritime autonomy and ocean intelligence company that provides The Ocean Operating System (Absolute Ocean), a cloud-native, API-first platform to collect, process, integrate, visualize, and act on high-consequence ocean and seafloor data. The company operates a proprietary fleet of long-endurance, self-recharging autonomous submarines and offers autonomous survey services, third-party asset integration, and multi-source seafloor data management for defense, commercial, government, and scientific customers. Headquartered in Panama City Beach, Florida, Terradepth emphasizes dual-use maritime autonomy (commercial and defense), holds TOP SECRET facility clearance and ISO certifications, and targets use cases including defense and national security, offshore energy, telecommunications, maritime insurance, government mapping, and scientific research.

📋 Description

• Act as a technical liaison between Terradepth and its customers • Participate in sales and customer calls to provide technical context and capture customer requirements • Translate customer feedback into clear, actionable internal requirements • Maintain customer relationships throughout the sales, deployment, and ongoing support lifecycle • Support field deployments, demonstrations, testing, and troubleshooting of hardware and software • Communicate product issues, feature requests, and technical requirements to Engineering and Product • Track customer commitments, issues, and deliverables with Project Management • Align customer expectations and technical capabilities with Sales • Identify recurring customer issues and opportunities for product or process improvements • Provide feedback on product usability, reliability, documentation, training, and operational workflows • Own customer service records, onsite reports, runbook and triage playbook updates, and customer training • Establish repeatable processes for capturing, prioritizing, and communicating customer feedback • Work hands-on with hardware, software, vehicles, sensors, and field equipment, including Linux/Proxmox hosts, Windows Server guests, BMC/IPMI, and network configuration on air-gapped customer sites

🎯 Requirements

• 5–10 years of experience in field engineering, systems engineering, technical support, solutions engineering, or a similar role • Government/DoD or federal contracting experience with active clearance (TS-SCI preferred) • Experience working in an early-stage, fast-moving company where you have had to operate across functions and solve problems without a lot of structure • Strong technical understanding of both hardware and software systems • Excellent customer-facing and communication skills • Strong technical communication skills, including explaining complex systems to engineers, operators, executives, and customers • Comfortable getting hands-on with technology rather than simply presenting slides • Ability to understand customer problems and communicate underlying issues effectively to engineers and internal teams • Comfortable participating in sales conversations without being a traditional salesperson • Comfortable troubleshooting technical problems in the field • Ability to prioritize competing customer needs and communicate clearly about commitments and timelines • Willingness to travel regularly for customer meetings, demonstrations, deployments, and field operations • Technical degree in engineering, computer science, robotics, oceanography, or a related field • Linux systems administration, including hypervisors, networking, and remote management • Windows Server experience • Hydrographic survey tooling experience, such as SonarWiz, Qimera, or CARIS • Experience with UUVs/AUVs, maritime systems, robotics, autonomy, sensors, sonar, or oceanographic technology • Experience supporting government, defense, or commercial maritime customers • Experience working directly with engineers to scope integrations and new capabilities • Experience supporting a deployed software platform through upgrades, offline/air-gapped operation, and customer data ingest and hand-back • Experience supporting complex hardware/software integrations • Military, maritime, engineering, or technical field operations experience

🏖️ Benefits

• Comprehensive health, dental, and vision insurance • 401(k) retirement plan

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