Operations Systems and Process Lead

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $100k - $130k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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Tessco Technologies

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1982

🏗️ Construction

📦 Logistics

📡 Telecommunications

Construction • Logistics • Telecommunications

TESSCO Technologies is a value-added supplier of wireless communications products for network infrastructure, site support, and fixed & mobile broadband networks. With over 30 years of experience, they serve a diverse clientele, including major carriers, governments, and integrators, focusing on delivering a seamless one-stop solutions experience to simplify business processes for their customers.

📋 Description

• Own the RFSmart WMS and FreightPOP TMS platforms end-to-end within the NetSuite ERP environment • Configure and maintain RFSmart settings, including SKU rules, bin/location structures, warehouse workflows, cycle count rules, and mobile RF screens • Monitor NetSuite–RFSmart and NetSuite–FreightPOP integration health, resolve data synchronization errors, and coordinate ERP changes • Coordinate user roles, permissions, security requests, and periodic access reviews with IT across all locations • Design and standardize warehouse workflows across 7 sites • Lead testing, validation, and cross-functional UAT for system updates, patches, releases, and FreightPOP changes • Escalate and triage operational system issues, identify root causes, and track vendor cases through resolution • Manage RFSmart and FreightPOP vendor relationships, support tickets, enhancement requests, and contract/licensing input • Build and maintain reporting and dashboards for inventory accuracy, pick/pack productivity, and system exceptions • Lead process improvement and automation initiatives, including work order, assembly, and multi-component kit processes • Define metrics and KPIs to measure operational results • Maintain WMS/TMS documentation, SOPs, and training materials • Train and mentor the Backup Administrator and Site WMS Coordinators • Lead or support new-site onboarding and go-live activities

🎯 Requirements

• 3+ years in ERP business analysis, systems administration, or WMS/TMS support (RFSmart or comparable) in a multi-site environment • Working knowledge of NetSuite ERP, including inventory, work order/assembly, fulfillment, and item management modules • Experience planning and leading UAT, including test scenarios, defect tracking, and business sign-off • Strong understanding of warehouse operations: receiving, putaway, picking, packing, shipping, and cycle counting • Experience with RF/barcode scanning hardware and troubleshooting • Strong analytical and SQL/reporting skills, including saved searches, NetSuite reporting, or similar • Excellent cross-site communication and project management skills • Ability to travel to locations as needed, with travel scheduled in advance

🏖️ Benefits

• Remote opportunity, with periodic site travel • 401K with a company match • Comprehensive medical, dental, vision, and prescription plans • Tuition subsidy • Excellent work environment

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