Project Training Management Specialist

🔥 21 hours ago

🇺🇸 United States – Remote

💵 $60k - $85k / year

⏰ Full Time

🟢 Junior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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LMI

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1961

📦 Logistics

🏥 Healthcare

🎖️ Defense

Logistics • Healthcare • Defense

LMI is a forward-thinking company that focuses on reimagining the path from insight to outcome through innovative solutions in various sectors, including applied AI and digital health. They provide advanced analytics, engineering support, and performance optimization across defense, health, and civilian markets, with a strong commitment to enhancing mission effectiveness for government clients. With a focus on collaboration and research, LMI aims to drive positive change through its diverse capabilities and partnerships.

📋 Description

• Schedule live classes, manage invitations, cohorts, instructor calendars, attendance, and enrollment changes • Produce and moderate virtual training in Microsoft Teams or Webex, including setup, breakout rooms, polls, moderation, and troubleshooting • Maintain LMS course records, completion status, learner rosters, and routine reports; reconcile discrepancies • Respond to learner questions, troubleshoot access and navigation issues, and route complex support requests • Provide practical guidance on Jira Cloud basics, dashboards, issue navigation, and standard team workflows • Coordinate office hours, collect evaluations, and communicate recurring learner problems to trainers and administrators • Maintain class calendars, enrollment rules, waitlists, learner reminders, instructor preparation checklists, and accurate attendance reconciliation • Conduct pre-session technology checks and support accessibility needs, course materials, approved recordings, chat moderation, and session follow-up • Investigate learner completion discrepancies, manage exception queues, and produce weekly attendance and course-completion summaries • Document and triage user questions using knowledge articles and support procedures, escalating access or configuration problems to the correct team • Recommend improvements to course logistics, guidance, and self-service resources based on learner evaluations and recurring support issues • Collaborate with Agile instructors, instructional designers, platform support staff, and program operations

🎯 Requirements

• Associate’s degree or equivalent in education, training specialist, instructional design/technology, communications, business administration, human resources, information systems, or a related field; two additional years of relevant experience may substitute for a Bachelor's • 1+ year of training operations, learning support, help desk, or related experience • Experience supporting virtual events or classes with Microsoft Teams or Webex • Familiarity with LMS enrollment, attendance, completion tracking, and user support • Working knowledge of Jira Cloud • Strong customer-service and organizational skills • Ability to obtain and maintain a favorable Public Trust determination and satisfy applicable federal personnel vetting, security, privacy, accessibility, and data-handling requirements • ITIL 4 Foundation certification • Ability to manage concurrent class logistics, maintain accurate records, and communicate clearly with learners and instructors under time pressure • Experience handling user information carefully and escalating technical problems with complete, reproducible details • Prior experience supporting the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), or federal health programs is highly desirable • Experience supporting high-volume (20k users) federal training programs • Confluence knowledge-base administration or accessibility-support experience • Experience using ticketing or service-management tools and creating reusable support instructions • Graduate coursework or a master's degree in education, learning technologies, or organizational learning is a plus • Additional Atlassian credentials such as Jira Essentials or Confluence Essentials certification are desirable

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