Manager, CX Operations

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $120k - $145k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Teton

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🤖 Artificial Intelligence

🔧 Hardware

💰 $20M Series A - Teton on 2025-09

Healthcare • Artificial Intelligence • Hardware

Teton is an AI-driven healthcare technology company that provides anonymized computer-vision sensors and a software platform to monitor residents and patients in senior living and hospital settings. Its system (including the Samwise AI agent) produces live, room-level data and predictive analytics to guide frontline care, reduce falls, improve response times, enable activity-based billing, and give leaders portfolio-level insights. Teton emphasizes privacy-by-design (no wearables), integrates into existing workflows, and offers real-time alerts, dashboards, and exportable data. Founded in 2020, the company reports ~80 employees and $26M raised.

📋 Description

• Own the plan for every live deployment from signature to go-live, including timelines, milestones, risks and status • Run deployments hands-on and personally intervene when a site is at risk • Ensure every customer has one plan, one timeline and one point of contact when stuck • Design and own the end-to-end implementation process with clear handoff criteria across BD, Deployment, Field Tech, Customer Success and Clinical • Build a single source of truth for live site status and leadership reporting • Select and roll out tooling to replace spreadsheets and connect it to the CRM • Build a capacity model to determine concurrent site volume and hiring needs • Create documentation, training and playbooks • Lead cross-team change management and maintain ownership maps • Hire, onboard and lead project managers as deployment volume grows • Prepare operations for US expansion, including new states, install partners and additional sites • Continuously improve process, tooling and data quality across Customer Experience • Collaborate with Account Management, Deployment, Customer Success and Clinical Solutions • Report to the VP of Customer Experience

🎯 Requirements

• 6+ years of hands-on project or program management, including multi-site implementations from kickoff through go-live and handoff • Track record of designing processes from scratch and getting teams to adopt them • Experience leading change management and enablement, including training, documentation and rollout of new ways of working • Experience selecting and rolling out delivery tooling, such as a PSA platform • Strong executive reporting and stakeholder communication • Proven ability to lead cross-functional work without formal authority • Experience in a startup or scale-up and ability to thrive amid ambiguity and rapid growth • Preferred: experience in healthcare technology, hardware or field-deployed software • Preferred: experience building or leading a PMO • Preferred: familiarity with HubSpot, Notion, and modern collaboration tools • Willingness to travel occasionally to client communities and team gatherings

🏖️ Benefits

• Participation in the warrant program • 401(k) plan • Paid time off • Health insurance • Work with state-of-the-art technology in a pioneering field • Vibrant, learning-focused work environment • Occasional travel to client communities and team gatherings

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