Player Support Lead, German

Job not on LinkedIn

🔥 39 minutes ago

🌐 United States, Egypt, +5 more countries – Remote

🇺🇸 United States – Remote 🇪🇬 Egypt – Remote 🇵🇱 Poland – Remote 🇷🇴 Romania – Remote 🇭🇺 Hungary – Remote 🇷🇸 Serbia – Remote 🇩🇪 Germany – Remote

🗽 New York – Remote

🗽 New York – Remote

💵 $9 / hour

⏳ Contract/Temporary

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TGS

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚡ Energy

🤖 Artificial Intelligence

Energy • Artificial Intelligence • Digital

TGS is a leading energy data and services company formed through the merger of PGS and TGS. It specializes in providing high-quality seismic and well data to clients across the energy value chain, enabling strategic partnerships and informed decision-making. TGS also offers carbon storage and monitoring solutions, wind and solar energy operations, and advanced imaging and digital services powered by analytics and AI. With decades of geoscience expertise, TGS is committed to innovation, sustainability, and supporting energy exploration and production worldwide.

📋 Description

• Lead and develop Player Support Agents, Specialists, and Experts across assigned projects, shifts, and languages • Ensure consistent, professional, and player-focused support while meeting operational and performance targets • Manage daily team operations, including workload coordination, performance management, coaching, quality, training, and team development • Handle player contacts when required for escalations, training, or operational coverage • Manage attendance, performance, quality, conduct, and development • Manage daily workloads, queues, breaks, and priorities within the operational plan • Conduct one-to-ones, coaching, performance reviews, and absence follow-ups • Develop and implement performance improvement or disciplinary plans • Own team training, quality calibrations, procedures, and knowledge content • Coordinate incident responses and approve actions within delegated authority • Identify operational risks and recommend appropriate actions • Support recruitment, onboarding, and probation reviews • Manage complex team issues and challenging conversations • Contribute to client meetings, operational reports, and escalation follow-ups

🎯 Requirements

• At least one year of player support team leadership experience • Strong communication and interpersonal skills • Ability to manage employee performance, development, attendance, and conduct • Strong coaching and leadership ability • Ability to manage workload planning, queue management, or workforce coordination • Experience handling incidents and complex player or operational escalations • Ability to support quality reviews, calibrations, and training • Strong organisational and prioritisation skills • Comfortable using player support platforms and productivity tools • Ability to work effectively in a fast-paced, global team environment • Experience with Zendesk, Helpshift, Intercom, or similar tools (nice to have) • Experience with Microsoft Office, Google Workspace, or similar tools (nice to have) • Experience supporting recruitment, onboarding, and probation reviews (nice to have) • Experience contributing to client communications and operational reporting (nice to have) • Experience working against quality, SLA, productivity, or CSAT targets (nice to have) • Familiarity with live-service games, mobile games, MMOs, online games, or multiplayer communities (nice to have) • Additional languages (nice to have) • Ability to work remotely • English proficiency • German proficiency • Willingness to work under a freelance contract • Availability for one of the listed UTC shifts

🏖️ Benefits

• A leadership role in the video games industry • The opportunity to shape team performance and player experience • Training and support in tools, processes, and workflows • Exposure to global operations, client communication, and escalation management • A multicultural and fast-paced team environment • Opportunities to grow in player experience leadership and operations