Senior Player Support Agent – English

Job not on LinkedIn

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🗽 New York – Remote

🗽 New York – Remote

⏳ Contract/Temporary

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TGS

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚡ Energy

🤖 Artificial Intelligence

Energy • Artificial Intelligence • Digital

TGS is a leading energy data and services company formed through the merger of PGS and TGS. It specializes in providing high-quality seismic and well data to clients across the energy value chain, enabling strategic partnerships and informed decision-making. TGS also offers carbon storage and monitoring solutions, wind and solar energy operations, and advanced imaging and digital services powered by analytics and AI. With decades of geoscience expertise, TGS is committed to innovation, sustainability, and supporting energy exploration and production worldwide.

📋 Description

• Respond to player queries through approved ticketing, chat, email, and social support channels • Triage player issues, investigate reported problems, and follow documented steps • Provide clear, friendly, and accurate responses in line with project guidelines • Become familiar with supported games to better understand player issues • Carry out account actions where permitted by written policy and access permissions • Document player issues, trends, bugs, and escalations in the appropriate workspace • Escalate complex, sensitive, or high-impact issues to the correct internal or client-side teams • Meet agreed service level, productivity, quality, and player experience targets • Assist with reporting by tracking information through approved platforms and spreadsheets • Support managers and teammates with role-appropriate tasks when needed • Maintain confidentiality, data privacy, and information security standards

🎯 Requirements

• Excellent written and verbal communication skills in English • Genuine interest in video games across different platforms, genres, or communities • Strong attention to detail and ability to follow documented processes accurately • Player-focused mindset and professional approach to support • Ability to investigate issues, identify the correct next step, and escalate when needed • Comfortable working with digital tools, online workspaces, spreadsheets, and ticketing systems • Ability to work flexibly and collaboratively within a global team • Quick to adapt to new games, updates, tools, policies, and workflows • Previous experience in customer support, player support, moderation, community support, or a similar service role is helpful, but not always required • Experience with customer support platforms such as Zendesk, Helpshift, Salesforce, Intercom, or similar tools is advantageous • Experience with Microsoft Office, Google Workspace, or similar productivity tools is advantageous • Experience with gaming communities, Discord, Reddit, forums, social media, or player-facing support spaces is advantageous • Experience with live-service games, mobile games, MMOs, online games, or multiplayer communities is advantageous • Experience working against quality, SLA, productivity, or CSAT targets is advantageous • Additional languages are advantageous • English proficiency required • Comfortable working flexible shifts, including weekends and public holidays

🏖️ Benefits

• Training on the games, tools, and workflows used • Chance to develop skills in player support, escalation handling, reporting, and quality • Experience working with international teams and global gaming projects • Fast-paced, multicultural team environment • Opportunities to grow knowledge of player experience and gaming support operations