Account Manager Associate

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $17 - $19 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Support the Account Management team with customer and patient service needs across Infusion and Specialty Pharmacy programs • Complete insurance verification activities and accurately document coverage details in the patient management system • Enter and maintain patient demographics, services, payer information, and other required records • Obtain insurance authorizations and precertifications required for specialty or infusion services • Communicate benefit details, price quotes, and financial responsibilities to referral sources, patients, caregivers, and family members • Coordinate payment agreements, financial assistance forms, advance beneficiary notices, and payer-required documentation • Partner with referral sources and liaisons to gather supporting documentation needed to qualify patients for coverage • Follow up with hospital staff regarding potential discharges and coordinate next steps under Account Manager guidance • Notify servicing agencies of delivery timing and coordinate orders and documentation needed for patient care • Protect patient confidentiality while delivering courteous, reliable, and responsive customer service

🎯 Requirements

• Minimum 1 year of customer service, healthcare administration, insurance verification, billing, collections, or related experience • Strong organizational and communication skills with the ability to manage multiple priorities in a fast-paced environment • Basic proficiency with Microsoft Word, Outlook, and computer-based patient or business systems • Ability to communicate clearly and professionally with patients, caregivers, referral sources, payers, agencies, and internal partners • Strong attention to detail and commitment to accurate, high-quality work • Demonstrated reliability, follow-through, and customer-service orientation • Ability to maintain confidentiality of patient and business information • Home internet connection obtained through cable broadband or fiber optic service with at least 10Mbps download/5Mbps upload if working from home • Knowledge of medical terminology, payer requirements, Medicare documentation, or prior authorization processes preferred • Experience supporting infusion, specialty pharmacy, or home-based patient services preferred

🏖️ Benefits

• Annual bonus plan eligibility • Medical insurance • Vision insurance • Dental insurance • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence