Customer Service Associate, Consumer Engagement

🔥 0 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $17 - $19 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Connect with an average of 50–80 inbound and outbound callers per day, including members and physician’s offices • Build rapport with members and provide concierge assistance selecting treatment locations, arranging transportation, and locating parking • Use script pathways to educate members on facilities, screening options, and alternative treatments • Ask follow-up questions to determine members’ best options • Meet or exceed performance metrics related to conversion to preferred facilities • Multitask and research cases across multiple applications and screens • Demonstrate understanding of health plans across multiple states • Inform members about denials based on unapproved locations • De-escalate upset callers and redirect them to covered locations and services • Educate Radiology patients on facilities and treatment options

🎯 Requirements

• High school diploma or equivalent • High-volume contact center, customer service, and sales experience preferred • Dedicated workspace with no distractions required • Intermediate proficiency in Microsoft Office Suite • Ability to learn and operate multiple computer applications • Strong written, organizational, and verbal communication skills • Customer-service orientation • Ability to diffuse difficult callers with a calm, empathetic, and helpful demeanor • Flexibility and ability to learn quickly in a fast-paced environment • If working at home, cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload

🏖️ Benefits

• Annual bonus plan eligibility • Medical benefits • Vision benefits • Dental benefits • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Dedicated workspace for home work • Cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload for home work