Customer Support Specialist

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USALCO

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1980

🏭 Manufacturing

💰 Private Equity Round on 2020-06

Manufacturing • Chemicals • Water Treatment

USALCO is a leader in the field of water and wastewater treatment chemistry, specializing in innovative solutions designed to provide clean water for drinking and industrial purposes. With over 100 years of experience, USALCO offers a comprehensive line of alumina-based products tailored for various applications, including municipal water treatment, sewage treatment, and industrial processing. Their commitment to excellence and sustainability ensures they remain at the forefront of addressing the growing demand for safe and clean water across the United States.

📋 Description

• Own order management for a book of core accounts from entry through on-time delivery • Serve as the first point of contact for order questions, issues, and everyday problem-solving • Partner with plants and logistics teams to keep shipments on schedule • Support teammates proactively • Support customers across U.S. time zones as needed

🎯 Requirements

• 2+ years of experience in a manufacturing environment • Intermediate proficiency in Microsoft Office • Customer-first instincts • Confident communication skills adaptable to different styles and audiences • Proactive problem-solving ability and comfort with ambiguity and a fast pace • Ability to work independently and contribute as part of a team • Sharp attention to detail and solid business acumen • Ability to multitask with minimal oversight • College degree preferred, not required • Exposure to Continuous Improvement practices such as LEAN, 5S, or Six Sigma is nice to have • ERP experience with Ross, FRQ, or SAP is nice to have • Primarily seated, desk-based work • Flexibility in work hours may be required to support customers across U.S. time zones • USALCO does not offer employment visa sponsorships upon hire or in the future

🏖️ Benefits

• Remote work from anywhere in the U.S. • Flexibility across time zones as needed • Equal opportunity/affirmative action employment policy