Customer Support Services Representative

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $18 - $24 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Labcorp

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💊 Pharmaceuticals

🧬 Biotechnology

💰 $2G Post-IPO Debt - LabCorp on 2024-09

Healthcare • Pharmaceuticals • Biotechnology

Labcorp is a global leader in laboratory services, diagnostics, and drug development. The company provides testing, data and scientific insights to doctors, hospitals, pharmaceutical companies, researchers and patients, reaching more than 160 million patients annually. Labcorp operates a large global laboratory footprint with roughly 71,000 employees across 100+ countries and invests in advanced technologies (including AI and digital solutions) to accelerate drug development, support precision medicines (such as cell and gene therapies and oncology diagnostics), and inform clinical decision-making.

📋 Description

• Act as a liaison between Labcorp, the customer base, and patients • Resolve routine customer requests about products or services via inbound calls, outbound calls, or the Internet • Speak with customers courteously, professionally, and according to protocol procedures • Inquire, clarify, and confirm customer requirements and understanding of solutions • Provide additional customer education and information as needed • Qualify and establish inbound new customers requesting Labcorp products and services • Research complex issues and questions using multiple databases • Notify clients of test results accurately and promptly • Review test forms for accuracy and report discrepancies • Participate in activities designed to improve customer satisfaction and business performance • Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

🎯 Requirements

• High School Diploma or GED • 3 months or more of customer service experience • Bilingual in Spanish • Proficient with Microsoft Office programs • Experience with Salesforce.com and/or Laboratory Information Systems • Professionalism and strong customer service orientation • Ability to work independently and within a team environment • Attention to detail with ability to prioritize and multitask • Ability to work in a fast-paced production environment and meet established turnaround times • Strong written and verbal communication skills • Ability to handle the physical requirements of the position • Flexibility to work overtime or other shifts depending on business needs • Must be located in the US • Private, HIPAA-compliant workspace • Agree to include home address in case reporting for CMS requirements • Internet speed of at least 100 Mbps • Ability to work remotely in a fast-paced, multi-site environment

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability (STD) • Long-term disability (LTD) • 401(k) • Paid Time Off (PTO) or Flexible Time Off (FTO) • Tuition Reimbursement • Employee Stock Purchase Plan • Opportunities for growth • Continuous learning • Professional challenges