Associate Member Support Specialist

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $16 - $28 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Hinge Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🏥 Healthcare

💼 Consulting

🧘 Wellness

💰 $400M Series E - Hinge Health on 2021-10

Healthcare • Consulting • Wellness

Hinge Health is a digital health company that provides virtual musculoskeletal (MSK) care, including guided physical therapy, pelvic floor therapy, and a dedicated care team (physical therapists, health coaches, orthopedic specialists) supported by AI-driven tools and 3D motion tracking. It offers an app-based care experience and an FDA-cleared wearable (Enso) for drug-free pain relief, serving both individual patients and enterprise clients such as employers and health plans with value-based contracting and ROI-focused programs.

📋 Description

• Guide current and prospective Hinge Health members through their care journey • Answer questions about program offerings, eligibility, enrollment, and billing • Resolve member inquiries across email, phone, and chat • Learn Hinge Health products, common member challenges, and troubleshooting techniques • Provide timely, efficient, empathetic resolutions • Contribute to team satisfaction and quality metrics • Ensure prompt and clear communication with members • Serve as a trusted resource for fellow team members • Help onboard new hires • Manage multiple tools, systems, processes, and workflows simultaneously

🎯 Requirements

• Available to work a variable schedule within 4:00 AM–8:00 PM PST, including evenings, weekends, and holidays as required • At least 1 year of experience in a call center or customer-facing role • Excellent spoken and written member-facing communication skills • Strong interpersonal and soft skills • Ability to manage multiple processes and workflows simultaneously • Preferred: at least 6 months of technical support experience • Preferred: experience working in a remote environment • Preferred: experience in healthcare or tech, preferably in fast-paced environments • Preferred: familiarity with HIPAA regulations • Preferred: experience with Zoom Contact Center and Freshdesk, or similar call and ticketing systems • Preferred: experience working with AI tools

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • Gender-affirming care support for employees and family members • Tools for family and fertility planning • Travel reimbursements if healthcare isn’t available where you live • Traditional or Roth 401k retirement plan options • 2% company 401k match • Learning and development stipend • Equity