Customer Service Representative

🔥 0 minutes ago

🌵 Arizona, Pennsylvania, +1 more states – Remote

🌵 Arizona – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Serve as a primary point of contact for patients and members through high-volume inbound calls • Manage approximately 75–100 inbound calls per day • Coordinate and schedule medication shipments for timely delivery • Provide accurate order-status updates and answer questions • Support payment collection or co-pay assistance when applicable • Transfer calls to appropriate departments when specialized support is needed • Resolve customer concerns and de-escalate challenging situations • Maintain accuracy and efficiency while meeting performance and quality expectations • Adapt to changing processes, systems, and patient needs • Support patients with rare and complex conditions as part of the Accredo Rare Disease team

🎯 Requirements

• High School Diploma or Equivalent • At least 6 months of customer service experience • At least 6 months of call center experience • Strong verbal communication skills and ability to explain information clearly • Demonstrated ability to work in a fast-paced, high-volume call environment • Reliable internet access • Distraction-free home workspace • Ability to attend and complete full 12-week training without absences • Cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload • Preferred: Experience in healthcare, pharmacy, or benefits-related roles • Effective de-escalation skills and ability to handle sensitive conversations • Strong decision-making and problem-solving skills • Situational adaptability in a dynamic environment • Resilience and ability to manage high call volumes • Clear, professional communication style

🏖️ Benefits

• Comprehensive benefits package supporting health, financial security, and work-life balance • Career growth opportunities, including advancement into specialized roles, leadership positions, and other areas across the organization • Remote work arrangement