Director of Distribution, Sales Operations – Individual Dental

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $151.1k - $251.8k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Develop and execute distribution strategies to drive new business growth, retention, and profitable expansion across Individual Dental markets. • Identify and expand strategic partnerships, broker relationships, and digital distribution opportunities. • Establish and execute growth plans aligned with organizational objectives and market opportunities. • Lead sales performance management across distribution channels, including forecasting, pipeline oversight, production analysis, retention reporting, and partner productivity metrics. • Establish performance expectations, operating rhythms, accountability measures, and business reviews. • Monitor market trends and distribution performance to identify growth and operational improvement opportunities. • Build and maintain relationships with brokers, general agencies, strategic partners, and digital distribution organizations. • Oversee direct-to-consumer sales and retention operations, including outsourced call center partnerships. • Ensure call center partners meet conversion, retention, quality, service-level, staffing-readiness, and sales-performance expectations. • Lead sales enablement programs, sales process improvements, commissions administration, sales support, reporting, and sales technology platforms. • Lead, coach, and develop sales and operations professionals. • Partner with Product, Marketing, Finance, Operations, Compliance, Legal, Technology, and other stakeholders on growth initiatives. • Influence strategic decisions and roadmap priorities improving distribution effectiveness, partner experience, digital capabilities, and sales performance.

🎯 Requirements

• Bachelor's degree in Business, Healthcare Administration, Finance, Operations, or a related field. Advanced degree preferred. • 10+ years of progressive leadership experience in sales, distribution, broker management, strategic partnerships, health insurance, or related industries. • 5+ years of people leadership experience, including leading managers and cross-functional teams. • Proven success driving growth through broker, agency, strategic partner, digital, or direct-to-consumer channels. • Deep understanding of distribution models, sales operations, call center performance, partner management, and customer acquisition strategies. • Demonstrated experience leading multiple functions within a sales or distribution organization, including sales enablement, reporting, process improvement, vendor management, and operational performance. • Strong track record of building high-performing teams, coaching leaders, and driving organizational effectiveness. • Ability to translate strategy into measurable execution plans and business outcomes. • Strong analytical, financial, and problem-solving capabilities, including forecasting, performance management, and business planning. • Proven ability to influence and collaborate effectively across matrixed organizations and external partnerships. • Exceptional communication, relationship management, presentation, and executive influencing skills. • If working from home, internet connection through a cable broadband or fiber optic provider with at least 10Mbps download/5Mbps upload.

🏖️ Benefits

• Annual bonus eligibility • Long term incentive plan eligibility • Medical benefits • Vision benefits • Dental benefits • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence