Director of Individual Dental Operations

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $144.2k - $240.4k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Lead end-to-end Individual Dental business operations, ensuring operational readiness, execution excellence, and strong customer outcomes • Oversee enrollment, billing, claims, provider operations, customer service, and other core operational functions • Drive customer experience strategies to improve satisfaction, retention, service quality, and efficiency • Establish governance, performance metrics, reporting, and continuous improvement programs • Manage strategic vendor relationships and ensure performance, compliance, quality, and financial objectives • Lead business portfolios, transformation initiatives, and PMO activities, including project governance, change management, and implementation readiness • Ensure regulatory compliance, risk management, and audit controls • Partner with Product, Technology, Finance, Sales, Marketing, Legal, Compliance, and Enterprise Operations on product launches, system implementations, market growth, and enterprise priorities • Build and develop high-performing teams while fostering accountability, innovation, collaboration, and customer focus

🎯 Requirements

• Bachelor's degree required • 10+ years of leadership experience in operations, customer service, program management, business transformation, or related disciplines • Proven success leading large-scale operations in highly regulated environments • Experience in operational governance, vendor management, customer operations, strategic execution, and process improvement • Strong leadership, communication, analytical, financial, and stakeholder management skills • Demonstrated ability to lead organizational transformation and deliver results in complex, fast-paced environments • Experience leading dental, health insurance, or other regulated healthcare operations • Experience managing large-scale customer service, claims, enrollment, billing, or provider operations • Strong background in operational excellence, Lean Six Sigma, process optimization, and continuous improvement methodologies • Experience overseeing strategic vendor partnerships and outsourced operations • Experience leading enterprise transformation, digital modernization, and customer experience initiatives • Experience managing operating budgets, forecasting, and business case development • Expertise in governance, risk management, compliance, and regulatory readiness • Track record of building and developing high-performing teams in complex, fast-paced environments • Must use a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload when working from home

🏖️ Benefits

• Annual bonus eligibility • Long term incentive plan eligibility • Medical benefits • Vision benefits • Dental benefits • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Remote work arrangement • Cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload for home working