Director, Product Strategy – Engagement

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $161.9k - $269.8k / year

⏰ Full Time

🔴 Lead

👔 Director

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Develop and deliver product and engagement strategies aligned to business and enterprise digital priorities • Translate business priorities, customer needs, and strategic direction into actionable product roadmaps and engagement plans • Lead communication strategists in developing customer engagement approaches across relevant channels and experiences • Identify opportunities and recommend solutions based on customer insights, product and engagement performance, market trends, and business needs • Lead the strategy and execution of integrated, cross-channel digital experiences across the assigned portfolio • Connect products with customer engagement to create cohesive experiences across products and communications • Drive value-based prioritization and trade-off decisions based on customer outcomes, business impact, data, feasibility, and speed to value • Establish measurable outcomes and continuously optimize strategy and priorities using product and engagement performance • Serve as a trusted strategic partner to business and digital leaders • Partner across product, engineering, design, platform, analytics, operations, and business teams • Navigate a complex, matrixed organization to move initiatives from strategy through execution • Champion AI, automation, and emerging capabilities to improve customer experiences, team effectiveness, decision-making, and speed to value • Incorporate customer, competitive, industry, technology, and channel insights into product and engagement decisions • Champion a test, learn, and scale approach • Lead and develop product and engagement teams, including product leaders, product owners, and communication strategists • Create clarity around priorities, outcomes, decision rights, and accountability • Foster collaboration, innovation, accountability, and continuous improvement

🎯 Requirements

• Proven experience leading digital product, customer experience, and/or engagement strategy, preferably within healthcare or another complex customer-focused environment • Experience leading web, mobile, communications, and integrated omnichannel customer experiences • Ability to translate business strategy and customer needs into product roadmaps, engagement strategies, and measurable outcomes • Strong strategic thinking combined with the ability to drive execution • Ability to influence senior stakeholders and build alignment across cross-functional teams • Experience using product, customer, and engagement data to inform strategy and prioritization • Ability to apply AI, emerging technologies, and evolving digital capabilities to improve customer experiences, ways of working, and business outcomes • Experience leading and developing product and/or engagement talent • Ability to operate effectively in a complex, highly matrixed organization • If working at home, cable broadband or fiber optic internet service with speeds of at least 10Mbps download/5Mbps upload

🏖️ Benefits

• Annual bonus eligibility • Long term incentive plan eligibility • Medical benefits • Vision benefits • Dental benefits • Well-being and behavioral health programs • 401(k) • Company paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload for home working

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