Enrollment/Billing Associate Representative

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Deliver a positive patient experience by clearly explaining financial responsibility, insurance benefits, and next steps with empathy and professionalism • Proactively contact patients to review coverage details and securely obtain payment information when applicable • Create accurate and timely patient financial responsibility letters based on documented insurance benefits • Review patient accounts to identify enrollment needs and initiate appropriate outreach • Enter and update patient demographic and referral information to support timely care delivery • Communicate patient updates effectively to internal partners to ensure alignment and continuity • Prioritize work thoughtfully to meet service expectations while maintaining high accuracy and quality

🎯 Requirements

• High school diploma or GED • 1+ years of customer service experience, preferably in a healthcare, billing, insurance, or patient-facing environment • Strong verbal and written communication skills with the ability to explain information clearly and compassionately • Proficiency with computers and Microsoft Office applications • Ability to organize tasks, manage time effectively, and adapt in a fast-paced environment • Experience with insurance verification, billing, or enrollment processes preferred • Familiarity with medical terminology preferred • Previous experience supporting specialty pharmacy, infusion services, or healthcare operations preferred

🏖️ Benefits

• medical insurance • vision insurance • dental insurance • well-being and behavioral health programs • 401(k) • company paid life insurance • tuition reimbursement • a minimum of 18 days of paid time off per year • paid holidays • leaves of absence