Enrollment/Billing Associate Representative

🔥 1 hour ago

🏈 Alabama, Alaska, +16 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🌾 Nebraska – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ☕ Washington – Remote

💵 $17 - $24 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📊 Billing Specialist

🚫👨‍🎓 No degree required

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Deliver a positive patient experience by clearly explaining financial responsibility, insurance benefits, and next steps with empathy and professionalism • Proactively contact patients to review coverage details and securely obtain payment information when applicable • Create accurate and timely patient financial responsibility letters based on documented insurance benefits • Review patient accounts to identify enrollment needs and initiate appropriate outreach • Enter and update patient demographic and referral information to support timely care delivery • Communicate patient updates effectively to internal partners to ensure alignment and continuity • Prioritize work thoughtfully to meet service expectations while maintaining high accuracy and quality

🎯 Requirements

• High school diploma or GED • 1+ years of customer service experience, preferably in a healthcare, billing, insurance, or patient-facing environment • Strong verbal and written communication skills with the ability to explain information clearly and compassionately • Proficiency with computers and Microsoft Office applications • Ability to organize tasks, manage time effectively, and adapt in a fast-paced environment • Experience with insurance verification, billing, or enrollment processes preferred • Familiarity with medical terminology preferred • Previous experience supporting specialty pharmacy, infusion services, or healthcare operations preferred

🏖️ Benefits

• health-related benefits including medical, vision, dental, and well-being and behavioral health programs • 401(k) • company paid life insurance • tuition reimbursement • a minimum of 18 days of paid time off per year • paid holidays • leaves of absence