Lead Analyst – Operations

🔥 0 minutes ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $62.6k - $104.3k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Monitor daily request execution, reporting, and issue triaging for owned clients • Identify operational or productivity enhancements, barriers, and opportunities for configuration and workflows • Provide project and administrative support to leadership teams or Operations Advisors • Escalate issues, risks, and concerns as needed • Support assigned projects by responding to inquiries and resolving complex issues using independent judgment, discretion, and client knowledge • Communicate risks and status of owned clients and processes to leadership teams • Execute client requests and inquiries in alignment with SLAs and contractual terms • Monitor and triage client issues in alignment with SLAs and contractual terms • Adhere to organizational SOPs and compliance standards and provide subject matter input on checklists and SOPs • Assist with operational input for new process development, including identifying, researching, and resolving operational issues • Provide training and mentoring for new team members, offshore, and contingent employee resources • Comply with ESI document and retention requirements • Provide exceptional client service • Collaborate cross-functionally with Account Management, clients, IT, Product Teams, Quality Teams, and Leadership Teams • Communicate issues and status clearly and timely to leadership teams • Support requirements intake, issue resolution, system setup and testing, initiative engagements, and client health updates

🎯 Requirements

• High School Diploma or GED required • 3+ years of relevant experience required • Detail-oriented with strong analytical and problem-solving skills • Ability to manage timelines and meet tight deadlines • Ability to adapt in a dynamic work environment and make independent decisions • Good organizational and prioritization skills with the ability to multitask • Demonstrated ability to work with other departments and teams to resolve issues • Experience with the use of ERP systems • Proficient computer skills including all Microsoft Office applications required • Experience with data input and reconciliation • Bachelor's degree preferred • Strong knowledge of the healthcare and PBM industry and its products and services highly preferred • If working from home, cable broadband or fiber optic internet service with speeds of at least 10Mbps download/5Mbps upload

🏖️ Benefits

• Annual bonus plan eligibility • Medical, vision, and dental benefits starting on day one • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Cable broadband or fiber optic home internet requirement with at least 10Mbps download/5Mbps upload for home-based work