Lead Refill Pharmacy Technician, CSR

Job not on LinkedIn

🔥 34 minutes ago

🌵 Arizona, Massachusetts – Remote

🌵 Arizona – Remote 🍂 Massachusetts – Remote

💵 $22 - $33 / hour

⏰ Full Time

🟠 Senior

💊 Pharmacist

👻 Ghost score 0%

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Support refill calls, online refill requests, refill processing, and daily workflow priorities • Help patients receive timely, accurate, and compassionate refill support • Answer technicians’ questions, provide guidance, and promote teamwork • Assist with onboarding, training, and coaching team members • Reinforce SOPs, HIPAA requirements, documentation standards, and quality expectations • Monitor productivity, quality, attendance, and schedule adherence • Resolve refill issues and escalate concerns appropriately • Share workflow updates and collaborate with supervisors, pharmacists, and other departments • Assist with workload distribution and provide hands-on support during high-volume periods • Support departmental projects and perform other assigned duties • Help streamline workflows, reduce backlogs, and improve department efficiency • Partner with leadership to identify improvements and achieve departmental goals

🎯 Requirements

• State pharmacy technician license required • Certified Pharmacy Technician (CPhT) certification required • High school diploma or GED required • Excellent customer service, organizational, and time management skills • Strong attention to detail and commitment to accuracy and quality • Excellent written and verbal communication skills • Computer skills, including Microsoft Office Suite and internet knowledge • Willingness to work a flexible schedule • Eight-hour shift between 11 a.m. and 9 p.m. EST, Monday through Friday • Flexibility to support weekend operations during high-volume periods or staffing shortages • For home working, cable broadband or fiber optic internet with at least 10Mbps download/5Mbps upload

🏖️ Benefits

• Medical, dental, and vision coverage effective on day one • Holiday pay • Paid time off (PTO) • Overtime pay • 401(k) with company match • Tuition assistance • Annual bonus plan eligibility • Well-being and behavioral health programs • Company paid life insurance • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Flexible permanent work-from-home arrangement for eligible employees • Fun, friendly, and unique culture

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