
10,000+ employees
🏥 Healthcare
🛡️ Insurance
Healthcare • Insurance
The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.
🔥 0 minutes ago
☕ Washington – Remote
💵 $77.5k - $129.1k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
👔 Manager
👻 Ghost score 0%
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10,000+ employees
🏥 Healthcare
🛡️ Insurance
Healthcare • Insurance
The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.
• Assess customer needs, develop individualized care plans, and document interventions and outcomes in Cigna medical management systems • Collaborate with customers and providers to establish goals, interventions, and evidence-based plans of care • Apply motivational interviewing, behavior change strategies, and shared decision-making to improve engagement and health outcomes • Help customers navigate the healthcare system and communicate with providers • Coordinate care among customers, caregivers, providers, and internal partners through phone and digital channels • Collaborate with interdisciplinary teams, including pharmacists, nutritionists, behavioral clinicians, Medical Directors, and Medical Management programs • Track, analyze, and document daily activity, volume, and outcomes to support performance and quality goals • Follow established policies, procedures, and Case Management performance measures • Navigate multiple systems and applications in a fast-paced, customer-focused environment • Complete required training and maintain clinical knowledge, licensure, and certifications
• Active, unrestricted Registered Nurse (RN) license in your state of residency • Minimum of two (2) years of full-time direct patient care experience as an RN • Must live in the Mountain or Pacific Time zone • Specialty case management experience preferred • Oncology experience preferred for specialty roles • Ability to obtain a URAC-recognized Case Management certification within four (4) years of hire • Strong clinical judgment with the ability to assess risk, prioritize care, and act decisively • Excellent verbal and written communication skills across phone and digital platforms • Proficiency in Microsoft Word, Excel, Outlook, and online research tools • Demonstrated ability to resolve conflict, collaborate across teams, and interact with diverse populations • Strong organizational skills, adaptability, and comfort managing multiple complex cases simultaneously • For home working, cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload
• Annual bonus plan eligibility • Medical benefits starting day one • Vision benefits starting day one • Dental benefits starting day one • Well-being and behavioral health programs starting day one • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence
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