Product Manager, Agentic AI Platform – Integrations

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $109.7k - $182.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 AI Engineer

👻 Ghost score 0%

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Lead onboarding of new lines of business and customer journeys to the Agentic Servicing voice and chat platform • Translate business and customer needs into prioritized product requirements for APIs, data exchanges, authentication, routing, workflow orchestration, and platform services • Partner with engineering and architecture to deliver secure, resilient, reusable capabilities aligned with enterprise standards • Align business, operations, analytics, engineering, and architecture teams on priorities, decisions, risks, dependencies, and tradeoffs • Identify platform gaps and prioritize enhancements that improve adoption, simplify implementation, and create value across business areas • Guide capabilities through planning, testing, rollout, and adoption • Use platform performance, adoption measures, and implementation outcomes to guide continuous improvement and product decisions • Build trusted partnerships and influence outcomes across a complex enterprise without formal authority • Help business partners adopt Agentic AI capabilities, improve implementation speed, and increase platform adoption and business value

🎯 Requirements

• 3+ years of experience in product management, business analysis, platform delivery, or a related role • Experience partnering with technical teams to define requirements and deliver technology solutions • Experience leading cross-functional initiatives with multiple stakeholders, priorities, and dependencies • Ability to break down complex integration and implementation challenges into clear, actionable plans • Strong written and verbal communication skills, including the ability to explain technical concepts, tradeoffs, and priorities to varied audiences • Experience with platform products, APIs, integrations, or enterprise technology implementations • Experience with conversational AI, Agentic AI, automation platforms, contact center technology, or digital self-service solutions • Working knowledge of API-based architecture, authentication services, system integrations, and enterprise data flows • Experience translating business requirements into scalable capabilities reusable across teams or business units • Experience in healthcare, insurance, financial services, or another regulated industry • Reliable cable broadband or fiber optic internet service with speeds of at least 10Mbps download/5Mbps upload when working from home

🏖️ Benefits

• Annual bonus plan eligibility • Medical, vision, and dental benefits • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Cable broadband or fiber optic internet service requirement for home working, with at least 10Mbps download/5Mbps upload