Product Manager, Agentic AI Platform & Integrations

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $109.7k - $182.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 AI Engineer

👻 Ghost score 0%

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Lead onboarding of new lines of business and customer journeys to the Agentic Servicing voice and chat platform • Translate business and customer needs into prioritized product requirements for APIs, data exchanges, authentication, routing, workflow orchestration, and platform services • Partner with engineering and architecture to deliver secure, resilient, reusable capabilities aligned with enterprise standards • Align business, operations, analytics, engineering, and architecture teams on priorities, decisions, risks, dependencies, and tradeoffs • Identify platform gaps and prioritize enhancements that improve adoption, simplify implementation, and create value across business areas • Guide capabilities through planning, testing, rollout, and adoption • Use platform performance, adoption measures, and implementation outcomes to guide continuous improvement and product decisions • Build partnerships and influence outcomes across a complex enterprise without formal authority • Help business partners adopt Agentic AI capabilities and improve platform adoption, implementation speed, and business value

🎯 Requirements

• 3+ years of experience in product management, business analysis, platform delivery, or a related role • Experience partnering with technical teams to define requirements and deliver technology solutions • Experience leading cross-functional initiatives with multiple stakeholders, priorities, and dependencies • Ability to break down complex integration and implementation challenges into clear, actionable plans • Strong written and verbal communication skills, including the ability to explain technical concepts, tradeoffs, and priorities to varied audiences • Bachelor's degree in business, technology, a quantitative field, or a related area (preferred) • Experience with platform products, APIs, integrations, or enterprise technology implementations (preferred) • Experience with conversational AI, Agentic AI, automation platforms, contact center technology, or digital self-service solutions (preferred) • Working knowledge of API-based architecture, authentication services, system integrations, and enterprise data flows (preferred) • Experience translating business requirements into scalable capabilities reusable across teams or business units (preferred) • Experience in healthcare, insurance, financial services, or another regulated industry (preferred)

🏖️ Benefits

• Annual bonus plan eligibility • Medical benefits • Vision benefits • Dental benefits • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Cable broadband or fiber optic internet service meeting at least 10Mbps download/5Mbps upload for home working