Senior Enrollment/Billing Representative

🔥 12 minutes ago

🇺🇸 United States – Remote

💵 $20 - $30 / hour

⏰ Full Time

🟠 Senior

📊 Billing Specialist

👻 Ghost score 0%

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Provide billing and collections support to new and existing accounts • Manage a book of TPA business and assigned portfolio of complex client accounts • Reconcile group accounts and accounts receivable • Create special charge invoices and bills • Research and resolve payment, census, billing, eligibility, rate variance, delinquency, and customer dispute issues • Request refunds and monitor delinquency reports • Work with third-party administrators, brokers, clients, internal/external customers, banks, vendors, partners, and matrix organizations • Facilitate conference calls and meetings with internal and external parties • Analyze client data and prepare monthly and ad hoc reports • Process group renewals, new business, terms, and revisions • Conduct peer audits to ensure quality and mitigate financial risk • Track and monitor customer financial performance • Identify and implement process improvements • Apply financial payments to accounting systems • Provide cash and census application support, mailings, filing, electronic invoicing, and general administrative support • Process, review, and understand multiple systems inputs • Provide internal and external customer service • Support special projects as needed • Achieve or exceed daily, quality, and individual development goals

🎯 Requirements

• High School Degree or equivalent is required; Bachelor’s degree preferred. • 3+ years work experience in billing, accounting, or collections role • Proficient in 10 keys • Strong knowledge of Excel • Genasys, SAP, PCRS system knowledge preferred, or quick learner of new applications and systems • Analytical, attention-to-detail, and quality-oriented • Knowledge of MS applications • Ability to demonstrate solid problem solving skills • Demonstrate ability to manage time and prioritize appropriately • Demonstrates responsiveness and a sense of urgency when dealing with internal and external clients • Ability to multi-task and shift priorities • Demonstrate strength and understanding of customer expectations and "sense of urgency" resulting in the ability to influence the organization to meet and exceed customer expectations. • Ability to work independently and pro-actively • Strong verbal/written communication and organizational skills to effectively communicate and interact with all levels and functions within the organization. • Demonstrate leadership and motivational skills in fast-paced environment. • Strong interpersonal skills. • Must work from the United States. • Must use cable broadband or fiber optic internet service with speeds of at least 10Mbps download/5Mbps upload when working from home.

🏖️ Benefits

• Annual bonus plan eligibility • Medical insurance • Vision insurance • Dental insurance • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Remote work arrangement • Cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload for home working