Senior Enrollment/Billing Supervisor

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $62.4k - $104k / year

⏰ Full Time

🟠 Senior

📊 Billing Specialist

👻 Ghost score 0%

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Lead, supervise, coach, and develop Billing Analysts and Billing Representatives • Establish performance expectations and accountability measures • Conduct coaching, performance, and career development discussions • Foster employee engagement, teamwork, and continuous improvement • Lead onboarding and training for new hires • Ensure team proficiency in billing systems, processes, and client requirements • Identify skill gaps and implement development plans • Coordinate cross-training to improve operational flexibility and business continuity • Maintain training materials, job aids, and standard operating procedures • Support workforce readiness for new products, systems, and billing modernization initiatives • Oversee accurate and timely invoicing • Monitor accounts receivable aging, collections performance, and outstanding balances • Resolve billing discrepancies and payment application issues • Manage escalated client and operational issues • Support departmental financial and operational goals • Monitor AR performance, invoice accuracy, collection effectiveness, escalation resolution, productivity, service metrics, training, and readiness measures • Prepare operational and financial reports for leadership • Identify risks, trends, and opportunities for improvement • Drive operational efficiency and quality improvement initiatives • Support implementation of new systems, tools, and workflows • Lead adoption and readiness efforts for billing modernization and transformational initiatives • Partner with Operations, Client Services, Finance, Eligibility, Claims, and Implementation teams

🎯 Requirements

• Experience in billing, accounts receivable, revenue operations, healthcare administration, or related operations • Prior supervisory, leadership, or team lead experience • Strong analytical, problem-solving, and decision-making skills • Experience utilizing operational metrics and reporting • Strong communication and stakeholder management abilities • Healthcare payer, enrollment, eligibility, billing, or revenue cycle experience, preferred • Experience leading organizational change or system implementations, preferred • Experience developing, coaching, and training employees, preferred • Home internet connection through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload if working from home

🏖️ Benefits

• Annual bonus plan eligibility • Medical benefits • Vision benefits • Dental benefits • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Remote work arrangement • Cable broadband or fiber optic internet requirement for home working, with at least 10Mbps download/5Mbps upload