Senior Manager, Individual Dental Core Operations

Job not on LinkedIn

🔥 0 minutes ago

🏰 Missouri – Remote

🏰 Missouri – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Lead day-to-day operations across the Individual Dental business • Establish operational priorities and execution plans supporting business goals and customer experience objectives • Monitor operational performance and implement corrective actions for service disruptions, performance gaps, operational risks, and emerging issues • Serve as operational leader during enrollment periods, business events, and significant operational incidents • Ensure operational readiness for initiatives affecting customer, provider, billing, enrollment, or servicing functions • Oversee enrollment operations, including applications, onboarding, renewals, terminations, eligibility maintenance, and enrollment integrity • Direct billing and premium administration, including invoicing, premium collection, financial reconciliation, and customer account management • Lead customer operations, contact center performance, escalations, complaint management, and issue resolution • Lead business intelligence and operational reporting, including scorecards, dashboards, and reporting frameworks • Provide oversight of Dental Claims operations performed by Enterprise Operations organizations • Lead and develop teams across customer operations, operational support, reporting, and business operations • Build partnerships across business, technology, operations, and vendor organizations

🎯 Requirements

• Bachelor's Degree required; Master's Degree preferred • 8+ years of progressive leadership experience in operations, customer service, healthcare administration, insurance operations, or related disciplines • Demonstrated experience leading large-scale operational functions in highly regulated environments • Experience managing operational teams responsible for enrollment, billing, customer service, financial operations, or business operations • Proven experience managing vendor relationships and outsourced operational functions • Strong understanding of operational performance management, business intelligence, service delivery, and process improvement methodologies • Experience working in matrixed organizations and influencing enterprise partners • Excellent analytical, operational, financial, and problem-solving skills • Strong communication and executive presentation capabilities • Healthcare, insurance, or regulated industry experience strongly preferred • If working at home, internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload

🏖️ Benefits

• Remote work option • Home internet connection requirement: cable broadband or fiber optic service with at least 10Mbps download/5Mbps upload • Tobacco-free policy • Reasonable accommodation support for the application process