Team Leader – Commercial Employer Market Account Team Support

Job not on LinkedIn

🔥 6 minutes ago

🏈 Alabama, Alaska, +16 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🌾 Nebraska – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ☕ Washington – Remote

💵 $88.7k - $147.9k / year

⏰ Full Time

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Function as a player/coach, owning individual Associate Account Manager work while leading Associate Account Managers/Sales Coordinators • Support the Express Scripts Commercial Division and ensure direct reports meet client and Client Service Team partner needs • Maintain a book of business/group mailbox for client issue resolution, reporting needs, access requests, and tactical support tasks • Facilitate resolution of cross-functional operational issues and ensure projects are implemented effectively • Coach, develop, train, and guide less experienced team members • Serve as team process coach and SME for internal process and procedure inquiries • Support day-to-day operational, system, process questions, issues, inquiries, and escalations • Balance priorities to achieve divisional and team objectives • Monitor resources and communications to identify areas where the team can support Client Service Team partners • Identify common issues and constraints and drive process improvements • Take on new projects and tasks as needed • Monitor team performance and provide detailed reporting • Maintain and update team playbooks, training materials, and resources • Identify opportunities to integrate AI-driven solutions into daily workflows to improve efficiency, productivity, and business outcomes

🎯 Requirements

• Bachelor’s degree in a related field or 11 to 14 years of experience • 2+ years of equivalent client support, Associate Account Manager, or account management experience, preferably within ESI • Previous team leadership/coaching experience preferred • Demonstrated time management and organizational skills • Ability to prioritize and manage multiple assignments to completion and meet deadlines • Ability to work collaboratively and professionally interface with others at all levels • Ability to delegate work to staff • Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make decisions with minimal supervision • Knowledge of Microsoft Office tools • If working at home, cable broadband or fiber optic internet service with speeds of at least 10Mbps download/5Mbps upload

🏖️ Benefits

• Annual bonus plan eligibility • Medical, vision, and dental benefits starting on day one • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Remote work arrangement, subject to internet requirements • Cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload for home working